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  monica_pm

  Participant

  October 24, 2015 at 15:26

  Hello,

  The issue I have is that the message “Error while ajax request” appears when I use the contact form.

  I enter: name, email, and the message. When I send the message, after waiting 40 seconds approx. appears this error. In “Theme options->Contact Form” I wrote the correct email.

  Thanks for you help!

  Please, contact administrator
  for this information.

  #95882 Copied Theme version: 2.4 WooCommerce version: 2.4.7
  3 Answers
  

  Jack Richardson

  Support staff

  October 26, 2015 at 08:40

  Hello,

  Please update the theme to the latest version.
  Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Best regards,
  Jack Richardson.

  #95943 Copied
  

  monica_pm

  Participant

  October 26, 2015 at 22:49

  Thanks Jack.

  I update the version of woopress 2.4 to 2.5, and plugins. And delete the woocommerce folder.

  I look forward to your comments.

  #96182 Copied Theme version: 2.5 WooCommerce version: 2.4.7
  

  Jack Richardson

  Support staff

  October 27, 2015 at 08:39

  Hello,

  Please try to use this plugin https://wordpress.org/plugins/wp-smtp/ to get emails.

  Best regards,
  Jack Richardson.

  #96215 Copied
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