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Theme punch addons question - by nuts - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

nuts

Participant

October 19, 2015 at 12:39

Hi!
To the point of the 3rd parties addons:

1. How can i re-activate the revolution slider personal licenses? i don’t see the possibility for that, as now it says: rev slider is part of the theme and have a limited support & usage.

2. Pls can you advise me how can i add the essential grid as in the demo, ’cause after theme + demo installation there’s no grid at all.

#94760 Copied

16 Answers

Jack Richardson

Support staff

October 19, 2015 at 12:43

Hello,

1. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

2. Please read how to install demo data for Ess. Grid plugin
http://essential.themepunch.com/documentation/#import_demos
https://www.8theme.com/demo/docs/royal/#!/essential_grid

Best regards,
Jack Richardson.

#94762 Copied

nuts

Participant

October 19, 2015 at 15:33

With the 1st part – “if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.”

Thats what i did! i have a PURCHASED plugin, but yrs in the pack doesn’t allow to use mine, thats the question.

#94813 Copied

Eva Kemp

Participant

October 19, 2015 at 15:45

Hello,

Did you install the plugin from our package?
If so, delete it, and install the plugin that you bought.

Regards,
Eva Kemp.

#94817 Copied

nuts

Participant

October 19, 2015 at 20:08

I cannot delete the rev. slider installed by yr theme – i have only 1 plugin “rev. slider” in the plugin menu. I tried re-installing my version, but the theme takes over the control.

Plus some of the slides crashing with an error. I contacted theme punch they checked the admin panel & say that there must be an error btw theme & rev slider.

pls can you advise how can i delete yrs plugin?

#94873 Copied
Eva Kemp

Participant

October 19, 2015 at 20:38
Hello,

You need edit the file wp-content/themes/royal/framework/theme-functions.php and remove the code in line 630:

if(function_exists( 'set_revslider_as_theme' )){ set_revslider_as_theme(); }

After that you’ll be able to activate the license.

Regards,
Eva Kemp.
#94885 Copied
nuts

Participant

October 19, 2015 at 22:08

Dear Eva,
thank you the 1st problem is solved, i can activate the plugin.
bust still experience the problem with the slider showing an error.
Not quite sure to whom shall i apply with this issue, to you as an author of the theme or the theme punch.

More to you i guess, because when i activate an old theme everything runs smooth & nice. Seems to be some problems between the theme & plugin.

Please, contact administrator
for this information.

#94908 Copied

Jack Richardson

Support staff

October 20, 2015 at 07:28

Hello,

Your credentials are incorrect. Please check them.
Also specify what error you’re getting, show us a screenshot.

Thank you.

Best regards,
Jack Richardson.

#94946 Copied

nuts

Participant

October 20, 2015 at 08:57

Corrected the access, the data is the same.

Please, contact administrator
for this information.

#94985 Copied

Eva Kemp

Participant

October 20, 2015 at 09:50

Hello,

Please provide us with FTP credentials.
What is the name of this slider? The shortcode isn’t created for it.

Regards,
Eva Kemp.

#94999 Copied

nuts

Participant

October 20, 2015 at 09:52

One more question in the tutorial how to get the ess grid like in demo it is said that i need to import the royal_ess_grid.json – but cannot find it, where should it be located? In the zip file from Theme forest? If yes, there are some different names

Please, contact administrator
for this information.

#95000 Copied

nuts

Participant

October 20, 2015 at 09:54

pls find below

Please, contact administrator
for this information.

#95003 Copied

Eva Kemp

Participant

October 20, 2015 at 12:00

Hello,

I’ve reuploaded Revolution Slider plugin files. Now slider is working. Please clear browser cache and check.

The file royal_ess_grid.json was divided into several parts because some clients have difficulties with importing one big file. So you need import all files one by one.

Regards,
Eva Kemp.

#95055 Copied

kfulas

Participant

January 20, 2016 at 00:02

Hello, I am also unable to find the ess-grid.json file. How can i find it. Thanks!

#108822 Copied

Jack Richardson

Support staff

January 20, 2016 at 13:16

Hello @kfulas,

json file is included for a template where it’s used. You can find it in the theme package in “royal_versions” folder.

Best regards,
Jack Richardson.

#108888 Copied

kfulas

Participant

January 20, 2016 at 23:02

Thanks Jack but I am working on woopress version 2.5 and I checked template folder to no avail.
I am beginning to wonder if I have all the package properly downloaded. I have ‘WooPress_Responsive_Ecommerce_Wordpress_Theme’ with ‘licencing’ and ‘WordPress_Theme.zip. Am I missing something?
Is it possible to re download a theme that i purchased and download? if so how?

thanks again for your support

Kib

#109078 Copied

Eva Kemp

Participant

January 21, 2016 at 09:19

Hello @kfulas,

I’ve sent archive to your email address.
Please check it.

Regards,
Eva Kemp.

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