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Problem with Ultimate Addons for Visual Composer

This topic has 8 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

Funeral Studio

Participant

October 17, 2015 at 05:34

Hi,

I have just gone through updating the Royal theme and all plugins on a site we are currently developing (we had not updated anything in 2 months as another job had taken priority while this was on hold) and all has gone smoothly until updating the last plugin on my list: Ultimate Addons for Visual Composer. When I add and activate this plugin the website goes down (I just get a blank page when loading the site – the WordPress backend still functions normally). When I de-activate the plugin the website runs fine, but obviously all elements that were originally built with this plugin now do not appear.

I tried to install the older version of the plugin and it still did not work. I have tried installing automatically, manually through ftp, and also by adding through the ‘Add New’ button and nothing has worked…

Can I please ask for some assistance as I have tried everything that I know of.

Thanks,
Antony

Please, contact administrator
for this information.

#94543 Copied Theme version: 2.3

7 Answers

Jack Richardson

Support staff

October 17, 2015 at 08:10

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#94544 Copied

Funeral Studio

Participant

October 18, 2015 at 01:47

Hi Jack, thank you for the response, the details are below.

Thanks,

Antony

Please, contact administrator
for this information.

#94616 Copied

Eva Kemp

Participant

October 19, 2015 at 09:10

Hello,

I’ve reuploaded Ultimate VC Addons plugin folder and activated it. Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#94678 Copied

Funeral Studio

Participant

October 19, 2015 at 09:22

Fantastic, thank you Eva it looks as though it is all working!

Do you know what was going wrong? I tried a few different ways to upload the plugin but nothing worked for me – was I doing something wrong? I did it the same as the other plugins and I did not have issues with them…?

Just curious so I can avoid this issue in the future if it happens again!

Thanks for the great support,
Antony

#94680 Copied

Eva Kemp

Participant

October 19, 2015 at 10:17

Hello,

Seems some files weren’t uploaded or upload process failed.
So I reuploaded it again.

Regards,
Eva Kemp.

#94698 Copied

Funeral Studio

Participant

October 19, 2015 at 10:21

Ah right – not sure why that would have happened, but thank you very much for helping out – greatly appreciated!

Have a great day!

Antony

#94699 Copied

Eva Kemp

Participant

October 19, 2015 at 11:42

Hello,

You’re welcome.

Have a great day too.

Regards,
Eva Kemp.

#94741 Copied
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The issue related to '‘Problem with Ultimate Addons for Visual Composer’' has been successfully resolved, and the topic is now closed for further responses

Problem with Ultimate Addons for Visual Composer

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