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WPML not registering the theme strings after update. Royal domain (obsolete)

This topic has 30 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

emeliech

Participant

October 15, 2015 at 11:34

Hello,

So I have had a lot of problems with translations.

I updated WPML to the latest. And all Royal and some Woocommerce strings became “obsolete”. (when viewing them in string translator)

All my translations disappeared and WPML said they could do nothing. So They told me to retranslate everything.

Now I am in the process of doing so. However, I have noticed that when I search for strings, the royal theme does not show up, only the woocommerce strings.

I am now changing the woocommerce strings, and they do appear as expected on the website.

I am just afraid that there will be an update from you guys, so that I would have to translate all again.

You see, before the update, there was always strings with the domain royal. Now they are only Woocommerce. So I am afraid that after an update, the royal domain will show up again, and I would have to do the translations again.

Would you care to explain what is happening and how I should proceed.

Of course I have searched the theme for strings several times since the update, but the royal domain has not shown up.

Thanks for the help!

#94131 Copied Theme version: 2.3 WooCommerce version: latest

29 Answers

emeliech

Participant

October 15, 2015 at 11:35

Just want to make sure I checked the notify me checkbox.

#94132 Copied

Eva Kemp

Participant

October 15, 2015 at 12:13

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#94140 Copied

emeliech

Participant

October 15, 2015 at 12:40

Ok, thanks, here they come!

Please, contact administrator
for this information.

#94154 Copied

emeliech

Participant

October 15, 2015 at 12:52

Here you go!

Please, contact administrator
for this information.

#94160 Copied

emeliech

Participant

October 15, 2015 at 13:19

MORE INFO FTP LOGIN

Please, contact administrator
for this information.

#94169 Copied

emeliech

Participant

October 16, 2015 at 17:05

Awaiting reply. I have sent all info.

#94463 Copied

Eva Kemp

Participant

October 16, 2015 at 17:10

Hello,

Sorry for a delay.
We’re investigating this issue. Once there is any news we’ll let you know.

Thank you for understanding.

Regards,
Eva Kemp.

#94468 Copied

emeliech

Participant

October 19, 2015 at 13:34

Ok, Thank you. At the moment i have stopped translating so it would be nice to know soon how I should proceed. My customers dont understand the website at the moment, since it is not translated.

I am looking forward to an answer soon..

#94771 Copied

emeliech

Participant

October 23, 2015 at 09:00

Hello,

It has been 8 days since I posted. I would like to know the status of this issue.

Thank you.

Emelie

#95728 Copied

Eva Kemp

Participant

October 23, 2015 at 09:44

Hello,

Please take our apologies for such long delay.
Our developers are still investigating the issue.
Once they notify us we’ll inform you.

Thank you for your patience.

Regards,
Eva Kemp.

#95740 Copied

Eva Kemp

Participant

October 23, 2015 at 13:20

Hello,

We checked all changes which were made in the theme and they shouldn’t have affected translations. Unfortunately we can’t find the reason of your issue. On our test sites everything works properly and such problems don’t appear.
To avoid such situations we recommend you to create back up of site files and database before updating anything so you’ll be able to revert back if something goes wrong.

Please take our apologies.

Regards,
Eva Kemp.

#95791 Copied

emeliech

Participant

October 28, 2015 at 11:38

Hello Eva,

I find it very strange the whole thing.

So now I see that when I make a search among blog posts. On the top it says:

Search results for: …

I wanted to translate that, and the only string I found was in the twentyfourteen theme.

I translated that, and now it shows the translation.

Somehow WP is choosing the strings for twentyfourteen as the woocommerce strings..

Why does this happen? it should not be like this right?

Why I am asking is because I thought WPML plugins were compatible..

Thank you

#96465 Copied

Eva Kemp

Participant

October 30, 2015 at 09:36

Hello,

I’ve just checked the text “Search results for” on your site and it’s not translated:
http://storage5.static.itmages.com/i/15/1030/h_1446194131_5479936_1c17a9548b.png
Also as I see this string isn’t translated in WPML > String Translation.
Please check it.

Regards,
Eva Kemp.

#96946 Copied

emeliech

Participant

October 30, 2015 at 10:04

Ok well it is translated now.

However, if you go into WPML >> Theme and plugins localization >> Strings in the Theme..

Normally, the Royal theme would show up there.. Now it is not showing up there anymore.

Do you know why?

Thanks

#96956 Copied

Eva Kemp

Participant

November 2, 2015 at 11:36

Hello,

More likely the problem with strings is related to WPML update and changes that occurred with this update. As we can see from your conversation with WPML support https://wpml.org/forums/topic/string-translations-gone-after-update-have-tried-everything/ they’ve known about this problem from other clients who updated the plugin from 3.1.9.7 to 3.2.x version. It’s not related to our theme.

Although the strings are set as obsolete in admin panel their translation is still working as we can see on frontend.

Regards,
Eva kemp.

#97252 Copied

emeliech

Participant

November 2, 2015 at 11:50

Well, even if you can see it correctly in the front end, those are not Royal theme strings. We can’t see the theme in WPML anymore, so something is very wrong. It doesn’t find any strings from the theme anymore. So the strings we have translated are from theme twentytwelve and WordPress.. Royal theme does not even appear anymore..

#97262 Copied

Olga Barlow

Participant

November 2, 2015 at 14:55

Hello,

We are waiting for reply from WPML team about this problem with new version of WPML plugin and our theme. We’ll keep you in touch!

Regards

#97322 Copied

emeliech

Participant

November 16, 2015 at 14:44

Oh that sounds great! It is Yvette who is working on the issue at the moment:

https://wpml.org/forums/topic/string-translations-gone-after-update-have-tried-everything/

They seem to be on to something, but it would be great if you gave them a push!

Thanks you!

#99655 Copied

Eva Kemp

Participant

November 16, 2015 at 15:53

Hello,

After our conversation with WPML support we discovered that according to WPML modifications you need to do the following:
1) You need add “Text Domain: royal” in the header of style.css file in the theme directory, for example

/*
Theme Name: Royal- 8theme WordPress theme
Theme URI: https://www.8theme.com/
Author: 8theme
Author URI: http://themeforest.net/user/8theme
Description: ThemeForest Premium Theme
Version: 2.3
License: GNU General Public License version 3.0
License URI: http://www.gnu.org/licenses/gpl-3.0.html
Text Domain: royal
*/

2) Before scanning strings in WPML > Theme and Plugins Localization you need tick
“Automatically use theme or plugin text domains, when gettext calls does not use a string literal.”

We can’t guarantee that such problem won’t happen again because changes depends on WPML plugin more than on us.
Also we recommend to make back up before each update of a plugin or theme.

Regards,
Eva Kemp.

#99671 Copied

emeliech

Participant

November 18, 2015 at 18:37

I have made the change you suggested as well as other changes suggested here:

https://wpml.org/forums/topic/string-translations-gone-after-update-have-tried-everything/

It seems like this did the trick. When I rescanned a lot of old translations appeared. Great!

However for instance the string “Product Description” on the single product page I cannot translate. Seen here:
https://www.ringsofsweden.com/ringar/bruno-banani/lovers-friends-blue-nine

According to the string translator the royal string for this is supposed to be translated, but it is not.

How can I translate that string and potentially others that have the same issue?

Thank you!

#100191 Copied

Eva Kemp

Participant

November 18, 2015 at 19:21

Hello,

Please provide us with correct wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#100205 Copied

emeliech

Participant

November 19, 2015 at 10:45

Alright,

Here you go:

Please, contact administrator
for this information.

#100298 Copied

Eva Kemp

Participant

November 19, 2015 at 15:11

Hello,

As I see one string isn’t translated:
http://storage6.static.itmages.com/i/15/1119/h_1447942229_5916145_ac91792224.png

Translate it and check the page then.

Regards,
Eva Kemp.

#100347 Copied

emeliech

Participant

November 22, 2015 at 18:48

Hello,

After doing what you suggested, I managed to get back a lot of translations.

However, I updated all WPML plugins, and now the strings say that they “need to be updated”. So I don’t have any strings translated again.

The strings are there and translated but not showing on front end. Please see the one that you asked me to translate, that one is now not translated again.

What might be the problem this time.. ?

#100724 Copied

Eva Kemp

Participant

November 23, 2015 at 17:29

Hello,

Please provide us with correct FTP credentials.

Thank you.

Regards,
Eva Kemp.

#100901 Copied

emeliech

Participant

November 24, 2015 at 19:15

Alright!

Please, contact administrator
for this information.

#101153 Copied

Eva Kemp

Participant

November 24, 2015 at 20:26

Hello,

As we told you before “we can’t guarantee that such problem won’t happen again because changes depends on WPML plugin more than on us.
Also we recommend to make back up before each update of a plugin or theme”.

Have you created back up before updating plugins?
Try to restore your site from the backup.

Regards,
Eva Kemp.

#101168 Copied

emeliech

Participant

November 25, 2015 at 19:16

They are working on it on this link now:

https://wpml.org/forums/topic/contiunuation-of-problems-regarding-update-problems/

Thank you!

#101346 Copied

Eva Kemp

Participant

November 25, 2015 at 19:23

Hello,

That’s good. Let us know if further assistance is needed.

Thank you.

Regards,
Eva Kemp.

#101351 Copied
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