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Not fixed after theme update - by glenngtr

This topic has 22 replies, 4 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

glenngtr

Participant

October 1, 2015 at 14:07

Hi there!

I was looking forward to the new woopress update because I was promised that a few bugs I encountered would be fixed then. Unfortunately, this is not the case. In Short this is still not working:

This one is the most important:
– On mobile view the product categories (sidebar) are shown at the bottom of the page instead of the top. I cannot change this even though I go the theme options > blog layout > Sidebar position for responsive layout > top

http://ecosmetics.nl/?product=2-phase-r-eye-make-up-remover

This makes it impossible to navigate!!

– I cannot change the order of product categories. I dragged them in the right order but this is not displayed on the website.

– Product tabs (extra info) closed by default is still not working properly.

New questions

– I broke the product title of the products into two lines using </BR>. This works fine throughout the entire website, only in breadcrumbs the code itselves is displayed. How can I hide this.
– How can I align the mailchimp registration fields in the footer to the left and also at the same height as the rest of the text. This is now centered by default.

Can you help me please?

Please, contact administrator
for this information.

#90762 Copied

21 Answers
Eva Kemp

Participant

October 1, 2015 at 16:24
Hello,

Unfortunately sidebar on mobile will be shown on top only if you select left sidebar layout in Theme Options > Single Product Page.

I’ve added Woocommerce Product Categories widget to Shop Sidebar area in Appearance > Widgets and set “Category order” in the widget settings. Please check sidebar on Shop page now.

Could you please clarify this query?
>> Product tabs (extra info) closed by default is still not working properly.

Unfortunately there is no possibility to remove <br> from breadcrumbs. Sorry. If you wish you can hide breadcrumbs section in this case.

Use this code in Theme Options > Custom CSS > Custom CSS for desktop to align newsletter form:

.main-footer .mc4wp-form input[type="email"] { width: 85% !important; margin: -15px 0px 15px !important; } .main-footer .mc4wp-form { text-align: left; }

Regards,
Eva Kemp.
#90815 Copied
glenngtr

Participant

October 7, 2015 at 20:59

Unfortunately sidebar on mobile will be shown on top only if you select left sidebar layout in Theme Options > Single Product Page.

– I did what you suggested, but with no luck unfortunately. Can you assist please?

– Categories are now in right order, thank you.

– No need for the extra product tabs right now, so ignore what I said earlier about that.

#92370 Copied

Eva Kemp

Participant

October 8, 2015 at 10:14

Hello,

You’re right. There is a bug with sidebar position on mobile.
We’ll pass this query to our developers.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#92449 Copied

glenngtr

Participant

October 12, 2015 at 13:31

Any idea when this is fixed? It was not included in the latest update.

Two more questions:

– When I hover over my shopping basket in the top banner. The image link is broken. How can this be fixed?

– When people watch my site on an iPad on landscape mode the site layout is not correct. I.E. Top menu is not aligned in the center. The revolution slider isn’t scaled. Any idea how I can fix this?

Thanks.

Please, contact administrator
for this information.

#93243 Copied
Eva Kemp

Participant

October 13, 2015 at 08:21
Hello,

1. Try to delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package that you have. After that check top cart widget.

2. I’ve edited the code in child style.css file to this:

@media (min-width: 1200px){.boxed .st-container { width: 1450px; }}

Please check site on iPad now.

Regards,
Eva Kemp.
#93479 Copied
SixthGearLLC

Participant

October 16, 2015 at 20:44

Experiencing the same issue with the left sidebar not stacking correctly on mobile and wanted to see when you expect to have a resolution on this as it is negatively affecting the user experience on our website. As of right now the Product Search shows below the products grid on mobile so in order to use it, you have to scroll all the way down the page. Look forward to your response. Thank you!

#94515 Copied

Eva Kemp

Participant

October 17, 2015 at 09:07

Hello @SixthGearLLC,

This issue will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#94552 Copied

SixthGearLLC

Participant

October 19, 2015 at 19:55

Thanks Eva, when can that theme update be expected and is there a temporary solution you can provide as this is currently a live site.

#94871 Copied

Eva Kemp

Participant

October 19, 2015 at 20:49

Hello @SixthGearLLC,

Theme will be updated approximately in a week or 2.
Unfortunately for now there is no temporary solution.

Please take our apologies.
Thank you.

Regards,
Eva Kemp.

#94894 Copied

SixthGearLLC

Participant

October 30, 2015 at 20:54

Hi Eva – Any update on this update, this is really a cumbersome issue as it make the shop very useless on mobile devices…

#97086 Copied

Eva Kemp

Participant

October 31, 2015 at 11:34

Hello @SixthGearLLC,

Please take our apologies, but developers are working on the update.
It will be released in a week approximately.

Thank you for your patience.

Regards,
Eva Kemp.

#97127 Copied

glenngtr

Participant

November 9, 2015 at 16:03

Hi Eva,

I see that the developers are working on the update. Do you think the fix will be available this week?

#98450 Copied

Eva Kemp

Participant

November 9, 2015 at 16:25

Hello @glenngtr,

The update will be released at the end of the week or the next week.

Regards,
Eva Kemp.

#98458 Copied

SixthGearLLC

Participant

November 9, 2015 at 17:22

Hi Eva,

Can we communicate the new timeframe to our customers with any confidence? Unfortunately you have been stating next week since October 19th each time I have communicating this to a customer using your plugin whose shop is not mobile-friendly due to the issue…

#98482 Copied

Eva Kemp

Participant

November 10, 2015 at 10:48

Hello @SixthGearLLC,

Please take our apologies for a long delay with the update.
Our developers are improving it and a new version should be released shortly.

Thank you.

Regards,
Eva Kemp.

#98620 Copied

SixthGearLLC

Participant

November 19, 2015 at 17:20

Hi Eva,

Will the theme update be released this week as you stated? It has been over a month since this bug was reported with the sidebar on mobile. Thank you.

Corey

#100394 Copied

Eva Kemp

Participant

November 23, 2015 at 11:11

Hello @SixthGearLLC,

Our developers are improving new theme version and it’ll be released in short time.

We’re very sorry for such long delay.
We appreciate your patience very much.

Thank you for your understanding.

Regards,
Eva Kemp.

#100812 Copied

SixthGearLLC

Participant

November 23, 2015 at 18:51

This is really an unfortunate handling of this situation as by now I could have hired someone to fix this issue but chose not too because you had stated a new release that addressed the issue was coming. Disappointed.

#100931 Copied

Eva Kemp

Participant

December 7, 2015 at 17:12

Dear clients,

Sorry for such long delay.

A new theme version has been released and you can download it http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 .

Don’t forget to create a back up before starting update.

Thank you for your patience.

Regards,
Eva Kemp.

#103101 Copied

rfrigge

Participant

December 7, 2015 at 17:53

I think the issue with could have been worked around using the “Additional shop widget area” widge and hide this using some CSS when not in Mobile mode (@Media)..

#103111 Copied

Eva Kemp

Participant

December 7, 2015 at 20:01

Hello @rfrigge,

Thank you for the suggestion.
This issue has been resolved in the theme update.
You can use it now.

Regards,
Eva Kemp.

#103143 Copied
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