• 

  Mark Worden

  Participant

  September 17, 2015 at 21:30

  Hi, My site when viewed on an iPad isnt displaying the tabs element of VComposer. They show the title but the tabs beneath don’t display.

  Something from the footer is also appearing beneath the copyright.

  Both of these things are fine on iPhone but on tablet they are an issue.

  Can you let me know how to solve?

  Thanks

  mark

  Please, contact administrator
  for this information.

  #87708 Copied Theme version: 1.7.1
  6 Answers
  

  Jack Richardson

  Support staff

  September 18, 2015 at 06:51

  Hello,

  Is access to your site restricted?
  We can’t view it getting the error “This webpage is not available”.
  Do you have Firewall on a server?
  Please check this issue with your hosting provider.

  Best regards,
  Jack Richardson.

  #87758 Copied
  

  Mark Worden

  Participant

  September 18, 2015 at 07:09

  Hi Jake,

  I just got in fine with the details below?

  Please, contact administrator
  for this information.

  #87764 Copied
  

  Brian Johnson

  Member

  September 18, 2015 at 07:51

  Hello,

  Please update the theme to the latest version and Woocommerce as well.
  Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Brian Johnson

  #87782 Copied
  

  Eva Kemp

  Participant

  September 18, 2015 at 07:53

  Hello,

  As I see tabs are shown fine:
  http://storage9.static.itmages.com/i/15/0918/h_1442559075_7343532_9e3580e445.png
  Please show a screenshot of the issue.

  Thank you.

  Regards,
  Eva Kemp.

  #87784 Copied
  

  Mark Worden

  Participant

  September 18, 2015 at 08:26

  Hi, here’s two shots of the tabs on iPad….

  http://simplyallsorts.com/wp-content/uploads/2015/09/IMG_0047.png

  And one of the footer falling beneath the copyright…

  http://simplyallsorts.com/wp-content/uploads/2015/09/IMG_0048.png

  M

  #87810 Copied
  

  Eva Kemp

  Participant

  September 18, 2015 at 09:05

  Hello,

  Unfortunately we can’t replicate the issue:
  http://storage1.static.itmages.com/i/15/0918/h_1442563419_9203572_e2e89c853f.png
  Does the problem persist on Android devices too?
  Please also check it with different Internet providers.

  Thank you.

  Regards,
  Eva Kemp.

  #87821 Copied
• Viewing 7 results - 1 through 7 (of 7 total)