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Theme crash my website - by MKL1979 - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

MKL1979

Participant

September 11, 2015 at 11:02

I have just purchased the theme and I am trying to activate the theme to a live server equipped with plesk12 and wordpress toolkit addon.

The web hosting use the wordpress toolkit to install all the plugins and themes and use the “Check Security” function to secure the wordpress installation.

Royal v1.8 can be installed but with some breakage such as appearance->menu do not work at all.

Once I switch to Royal v2.1, I keep getting internal server error 3xx when i try to access any pages of the website. I cannot use the theme at all.

Please advise how do I deploy this theme onto my live server?
Can the theme be made compatible with plesk12 and secured by wordpress toolkit?
Which platform and secure software is the theme compatible with?

my server is using php 5.4
using the wordpress toolkit from plesk 12 to install the latest wordpress version.
memory_limit is 128M
upload_max_filesize is 128M

What do I need to go from here?

#86168 Copied Theme version: 2.1 WooCommerce version: 2.4.5

3 Answers

Eva Kemp

Participant

September 11, 2015 at 11:10

Hello,

We can’t access your site getting the error “Forbidden”. Please open access and provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#86172 Copied

MKL1979

Participant

September 17, 2015 at 15:25

Hi

Here’s the info.
I have installed a fresh copy of wordpress as of 13 Sept 2015.
And the royal theme v2.1 and plugins as of 22 Aug 2015.

Let me know what is needed to fix the issue.
Thanks!

Please, contact administrator
for this information.

#87593 Copied

Eva Kemp

Participant

September 17, 2015 at 16:04

Hello,

Sorry, but Internal Server Error is related to server configuration. You should contact your hosting provider and ask them to check error log files to find the reason of the error.
Also please refer to this article:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards,
Eva Kemp.

#87605 Copied
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