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Only displaying subcategories. - by Ali Akil

This topic has 18 replies, 4 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

Ali Akil

Participant

August 30, 2015 at 23:01

Hi, tryed to update woocommerce and the new 8theme to my site. I dont know why but the categories are not showing, only the subcategories are displaying. (normaly the categories and the subcategories are shown in the category widget) so, I went back and restored files and data base. I tested and I saw the categories displaying right. I added some products and whenI saw the page again the categories were missing and only the subcategories are displaying. can you please have a look?

thanks

Please, contact administrator
for this information.

#83153 Copied

17 Answers

Eva Kemp

Participant

August 31, 2015 at 16:25

Hello,

May we update the theme and Woocommerce plugin?
Please confirm you have a back up.

Regards,
Eva Kemp.

#83383 Copied

Ali Akil

Participant

August 31, 2015 at 17:47

yes do it.

thanks

#83423 Copied

Eva Kemp

Participant

August 31, 2015 at 19:16

Hello,

I’ve updated theme and Woocommerce plugin, but the issue is caused by WPML plugin. The issue persists with default WordPress theme too. Disable WPML plugins and you’ll see parent categories are shown.
You have to contact WPML support concerning this problem.

Regards,
Eva Kemp.

#83448 Copied

Ali Akil

Participant

August 31, 2015 at 19:18

mmm I did not update them, they must be updated manualy. That is why in my other site every thing is ok. I will update them and see. thanks.

#83449 Copied

Eva Kemp

Participant

August 31, 2015 at 19:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

#83463 Copied

Ali Akil

Participant

August 31, 2015 at 20:11

I updated the wpml plugins and the problem is not solved. I will contact them. Are you sure the issue is becouse of the WPML?

thanks

#83468 Copied

Jack Richardson

Support staff

September 1, 2015 at 07:09

Hello,

Please disable WPML plugins and check it yourself.
When the plugins are deactivated categories are shown properly.

Best regards,
Jack Richardson.

#83519 Copied

Ali Akil

Participant

September 1, 2015 at 11:57

Hi, in english languege is displaying ok the categories when updated. I this its wpml issue.

I will contact theme.

thanks.

#83618 Copied

Eva Kemp

Participant

September 1, 2015 at 12:51

Hello,

You’re welcome.

Regards,
Eva Kemp.

#83635 Copied

Ali Akil

Participant

September 4, 2015 at 13:15

Hi, Till now wpml did not solve the issue. They say that its a Theme issue. I will do my test and see what is going on. I told wpml that the issue is not with the theme as you said but something is telling me that is with the theme. Please take another look into this issue.

Thanks

#84621 Copied

Ali Akil

Participant

September 4, 2015 at 13:28

Update, categories showing right in German languege. Other longueges are incorrect. They must be like german but diferent languege. Spanish showing only subcategories.

#84626 Copied

Ali Akil

Participant

September 7, 2015 at 10:13

Any news?

#84969 Copied

Olga Barlow

Participant

September 8, 2015 at 10:30

Hello,

We are able to help in case the problem is present with our theme only! If you see the same bug with default WooCommerce theme it means that not our theme is the reason of the problem. You are using default WooCommerce widget to display categories, not our theme widget, so, don’t think our theme may cause issues with it. Any way, could you send us link to topic with your conversation with WPML support, we’ll join the conversation to sort out.

Regards,
Olga Barlow

#85308 Copied

Ali Akil

Participant

September 8, 2015 at 11:20

Hi,

we contacted WPML and also let them know about this topic. They have my issue now in “Compatibility Department”. Now we must wait.

This is strange becouse I use same plugins and themes in 2 sites and in the other site is ok.

thanks

#85325 Copied

Eva Kemp

Participant

September 8, 2015 at 11:55

Hello,

Let us know once there is an update from them.

Thank you.

Regards,
Eva Kemp.

#85339 Copied

Ali Akil

Participant

September 10, 2015 at 09:40

Hi,

WPML fixed the issue with WooCommerce tools. Steps:

#1 Go to WooCommerce > System Status > Tools
#2 And click “recount terms”.

1 issue solved

thanks

#85882 Copied

Eva Kemp

Participant

September 10, 2015 at 11:01

Hello,

You’re welcome.

Regards,
Eva Kemp.

#85907 Copied
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