• 

  konair

  Participant

  August 28, 2015 at 10:50

  Hello,
  after updatin the theme and Woocommerce to the latest version, we have a problem with the page at the checkout.

  If the country is changed or the shipping methode is changed it is not updating. Nothing is happening and it is not possible to go further and finally checkout.

  What to do now? IT IS REALLY URGENT!!

  Thanks!

  Please, contact administrator
  for this information.

  #82917 Copied
  17 Answers
  

  konair

  Participant

  August 28, 2015 at 11:02

  the error is:

  “Failed to load resource: the server responded with a status of 500 (Internal Server Error)

  Please, contact administrator
  for this information.

  #82919 Copied
  

  konair

  Participant

  August 28, 2015 at 11:10

  here is my system report.

  Please, contact administrator
  for this information.

  #82920 Copied
  

  konair

  Participant

  August 28, 2015 at 11:15

  login data attached.

  Please, contact administrator
  for this information.

  #82921 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 11:40

  Hello,

  “Internal Server Error” is related to server configuration. You need ask your hosting provider to investigate the issue. As I see you have a lot of rules in .htaccess file. Perhaps it’s causing the issue. Anyway your hosting provider should provide you with more information regarding this error.

  Best regards,
  Jack Richardson.

  #82928 Copied
  

  konair

  Participant

  August 28, 2015 at 11:46

  Hello Jack,
  this is strange because it was working very well before the update.
  What could we else do?
  I had the same problem after an update of the theme/woocommerce before.
  Thanks

  #82930 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 11:52

  Hello,

  Sorry, but the error is related to the server configuration.
  Try to disable all 3rd-party plugins and check the Checkout page after that, also clear browser cache before.

  Best regards,
  Jack Richardson.

  #82932 Copied
  

  konair

  Participant

  August 28, 2015 at 12:56

  This error means that this file was not found or exist, so I guess it is something with the theme update.

  #82950 Copied
  

  konair

  Participant

  August 28, 2015 at 12:58

  what about this here?
  http://stackoverflow.com/questions/29777497/woocommerce-update-shipping-methods-in-checkout-via-ajax

  #82951 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 13:18

  Hello,

  May we reupload the theme? Do you have a back up? Please confirm.

  Best regards,
  Jack Richardson.

  #82958 Copied
  

  konair

  Participant

  August 28, 2015 at 13:21

  yes, i have a backup!

  #82961 Copied
  

  konair

  Participant

  August 28, 2015 at 13:56

  it seems that this data does not exist in the theme?!

  #82972 Copied
  

  konair

  Participant

  August 28, 2015 at 14:19

  any news on this?

  Because it is really URGENT!!

  #82981 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 14:28

  Hello,

  Your WP Dashboard credentials are incorrect.
  Please provide us with the correct ones.

  Best regards,
  Jack Richardson.

  #82986 Copied
  

  konair

  Participant

  August 28, 2015 at 14:31

  okay, please try this.

  Please, contact administrator
  for this information.

  #82988 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 14:44

  Hello,

  The problem is caused by one of your plugins. When I disabled all 3rd-party plugins there were no any issues. Try to deactivate them one by one to find out the plugin.

  Best regards,
  Jack Richardson.

  #82991 Copied
  

  konair

  Participant

  August 28, 2015 at 15:20

  HelloJack,
  thanks, yes, it is a plugin.

  Thank you!

  #83002 Copied
  

  Jack Richardson

  Support staff

  August 28, 2015 at 15:36

  Hello,

  You are welcome.

  Best regards,
  Jack Richardson.

  #83004 Copied
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