• 

  vivianang

  Participant

  August 26, 2015 at 02:48

  Hi, there is a product variation error at my end.
  Variations were set correctly and it worked well previously.
  However, now I could not select the product variation on my web site and could not add the items into my cart. Was it because of the recent update?
  Please Assist.

  #82285 Copied
  5 Answers
  

  Stan Russell

  Participant

  August 26, 2015 at 09:25

  Hello vivianang,

  please provide us with admin credentials for your site in private content.

  Regards,
  Stan Russell.

  #82328 Copied
  

  vivianang

  Participant

  August 31, 2015 at 03:36

  Please, contact administrator
  for this information.

  #83161 Copied
  

  Jack Richardson

  Support staff

  August 31, 2015 at 08:27

  Hello,

  As I see you have only “Size” attribute in Products > Attributes section. Try to recreate your “Color” variations, but before create “Color” attribute and add its variations there.

  Thank you.
  Best regards,
  Jack Richardson.

  #83193 Copied
  

  vivianang

  Participant

  September 1, 2015 at 04:56

  I have added colour attributions in the products. Does that means that I have to redo the whole variations thing?

  Previously, I had colour attributions added to each product and it worked well.

  It was after the update that the thing seems to fail.

  thank you.

  #83510 Copied
  

  Jack Richardson

  Support staff

  September 1, 2015 at 08:04

  Hello,

  Yes, you have to readd variations to your product.
  Please do this.

  Best regards,
  Jack Richardson.

  #83535 Copied
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