Update results in Woocommerce problem - by Mackenzy

Solved17 replies5 participantsUpdated by Jack Richardson

  • Avatar: Mackenzy
    Mackenzy
    Participant

    I have updated the theme and Woocommerce today to the newest versions.

    There is a problem when ordering a product. When putting a product in the cart and entering customer information in the last step of the ordering process something goes wrong. Under Shipping and handling the customer is asked to enter data, but that has just been done.

    http://ge.tt/8024smM2/v/0

    If one proceeds an error message appears:

    http://ge.tt/26orsmM2/v/0

    I have deleted manually after the update the two files as indicated: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png

    Thank you,
    Mackenzy

    #82134 Copied Theme version: V2.9 WooCommerce version: V2.4.6

    17 Answers

    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    Please try to delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload from a new theme package again, then check this issue.

    Regards,
    Robert Hall.

    #82136 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant

    I just followed your instructions, but the problem does not go away.

    Please advise.

    Regards,
    Mackenzy

    #82139 Copied
    Avatar: digitalfound
    digitalfound
    Participant

    when i update the woo commerce plug in some product with variable not work. and display “product not avaible”
    How i can fix the problem?

    Wordpress is updated and already the theme.
    Thank you

    #82147 Copied Theme version: 2.9 WooCommerce version: 2.4.6
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello @Mackenzy and @digitalfound,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #82152 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant

    Please find requested details in private section below.

    Please, contact administrator
    for this information.
    #82153 Copied
    Avatar: digitalfound
    digitalfound
    Participant

    In private content are the credentials
    Thank you

    Please, contact administrator
    for this information.
    #82154 Copied Theme version: 2.9
    Avatar: digitalfound
    digitalfound
    Participant

    maybe the wp admin password is wrong written
    see private content

    Please, contact administrator
    for this information.
    #82156 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @digitalfound,

    Please reset the password to something without special characters as we can’t log in.

    Thank you.
    Regards,
    Eva Kemp.

    #82179 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @Mackenzy,

    You enabled Shipping in Woocommerce > Settings > Shipping tab, but you didn’t select any of the shipping options – “Flat rate”, “Free Shipping” and so on. Enable the options you need and check the Checkout page after that.

    Regards,
    Eva Kemp.

    #82182 Copied
    Avatar: digitalfound
    digitalfound
    Participant

    use this admin credential

    Please, contact administrator
    for this information.
    #82189 Copied
    Avatar: Mackenzy
    Mackenzy
    Participant

    Many thanks Eva, this seems to do the trick.
    Apparently the Woo settings were changed during update.

    Regards,
    Mackenzy

    #82198 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Mackenzy,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #82205 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @digitalfound,

    As I see variations work for variable products
    http://storage7.static.itmages.com/i/15/0825/h_1440509775_2441630_30cb2168c9.png . Please show us pages where you have problems.

    Thank you.
    Best regards,
    Jack Richardson.

    #82206 Copied
    Avatar: digitalfound
    digitalfound
    Participant

    See these products after the woocommerce upgrade:

    http://bloost.it/prodotto/maglietta-uomo-personaggi-famosi-made-italy-voltiitaliani/

    http://bloost.it/prodotto/sculture-design-plexiglass-gino-marotta-artbeat/

    i’just verified the product parametres and it’s seems all ok
    Thank you
    I attend

    #82215 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @digitalfound,

    I’ve added this code in functions.php file:

    function custom_wc_ajax_variation_threshold( $qty, $product ) {
	return 80;
}

add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 80, 2 );

    You can read about it here:
    https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

    Clear browser cache and check products now.

    Best regards,
    Jack Richardson.

    #82233 Copied
    Avatar: digitalfound
    digitalfound
    Participant

    Thank you jack
    now it’all ok
    Best regards
    Vincenzo

    #82242 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @digitalfound,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #82265 Copied

The issue related to '‘Update results in Woocommerce problem’' has been successfully resolved, and the topic is now closed for further responses