This topic has 22 replies, 5 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp
Hi,
I am still having problems with the Rev slider. When I change the image it adds boxes and goes funny. You can see on the website link.
It has beeen Re-uploaded twice and is still a problem?
Thanks
Jon
Hello,
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Hi
I have updated the theme and it has not solved the problem. I am looking to re-upload the slider though this did not work last time.
Very frustrating
Hello,
Please provide us with FTP credentials in private content.
Best regards,
Jack Richardson.
Hi Jack,
Please see FTP details below.
Thanks
Jon
Hello,
FTP credentials are incorrect.
Please check them.
Regards,
Eva Kemp.
Hi Eva,
This will work now as the access has been changed.
Thanks
Jon
Hello,
As I see Revolution Slider isn’t shown among other plugins in wp-admin panel. Have you removed it or made other changes?
Regards,
Eva Kemp.
Hi Eva,
I removed it as ever time I changed an image it went wrong. Did not display imag properly.
Please could you check by adding the slider and change a image?
Thanks
Jon
Hello,
I’ve updated Revolution Slider plugin to the latest version. Please check it now.
Best regards,
Jack Richardson.
Hello,
I’ve imported demo slider. You can find it in Revolution Slider > “Home Tall” slider.
Regards,
Eva Kemp.
Hi,
I have a problem that my header image on all content pages has disappeared.
It shows it being there in the back end but not on the live preview?
Thanks
Jon
Hello,
we have checked your site and header logo image is displayed correct on different pages:
Does your problem still appear? What browser are you using?
Regards,
Stan Russell.
Hi
I am using Firefox but I have check Safari and google crome. Still not showing up.
Please se the link to what I am refering to
http://walterharley.co.uk/wp-content/uploads/2015/09/Screen-Shot-2015-09-15-at-14.45.38.png
Thanks
Jon
Hello,
You’re using old plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Regards,
Robert Hall.
Hi,
Would I need to update all the plugins as there are alot on the page?
Thanks
Jon
Hello,
As I see you haven’t uploaded any background image for breadcrumbs in Theme Options > Color Scheme > Breadcrumbs background.
Upload an image and check breadcrumbs section after that.
Regards,
Eva Kemp.
Hi,
I put it in as a backgroung image as I dont want it to move when scrolling.
I dont understand why it is not working now when it was find before?
Thanks
Jon
Hello,
I’ve enabled options “Optimized CSS” and “Optimized JS” in Ultimate > Modules > Scripts and Styles. Clear browser cache and check pages now.
Regards,
Eva Kemp.
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