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  helen

  Participant

  August 21, 2015 at 04:06

  Kindly help to check why we didn’t receive the order emails at all, owner and customer also didnt receive. Website login details as below:

  Please, contact administrator
  for this information.

  #81428 Copied Theme version: 2.9 WooCommerce version: 2.4.4

  7 Answers

  

  Mia Maq

  Participant

  August 21, 2015 at 06:46

  Having the same problem. I have started to receive emails as a customer but not as a site owner. Please help us resolve this asap. Thank you.

  #81433 Copied
  

  Jack Richardson

  Support staff

  August 21, 2015 at 07:22

  Hello @Mia Maq, @helen,

  You should check mail logs why emails can’t be sent from your site. The logs are stored on a server and you should ask your hosting provider to check them.

  Best regards,
  Jack Richardson.

  #81449 Copied
  

  helen

  Participant

  August 21, 2015 at 08:26

  Hi Jack Richardson,

  Can you please help to login into my website to check all the setting is it correct? If wrong on setting in woocommerce then also useless to ask hosting provider to check on it. Appreciate for your help and advice.

  Thank you.
  Helen

  #81466 Copied
  

  helen

  Participant

  August 21, 2015 at 08:52

  Hi Jack Richardson,

  We know what is the issue already, and we install this plugin “easy wp SMTP” and solved it.

  Thank you for assists.

  #81473 Copied
  

  Eva Kemp

  Participant

  August 21, 2015 at 09:23

  Hello @helen,

  We’re glad you’ve resolved the problem.

  Have a nice day.

  Best regards,
  Jack Richardson.

  #81480 Copied
  

  Mia Maq

  Participant

  August 21, 2015 at 11:27

  Hi Helen!

  I added easy wp SMTP as well but when I place orders, the site just freezes and nothing happens. the orders are not pushing through. am I missing something in the configuration? Will appreciate your help!

  #81516 Copied
  

  Eva Kemp

  Participant

  August 21, 2015 at 11:38

  Hello @Mia Maq,

  Please check memory_limit value and ask your hosting provider to increase it.

  Regards,
  Eva Kemp.

  #81524 Copied