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Homeage not working well on mobile devices?

This topic has 16 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

Gers

Participant

August 17, 2015 at 23:51

Dear 8theme team,

We have a big problem viewing our Homepage on mobile devices (like the Samsung or Iphone) ??
On a Ipad everything is okay. But I can see what we are doing wrong?
Some elements don’t show?

Hope you can help us.
Thanks in advance,

André

Please, contact administrator
for this information.

#80544 Copied Theme version: 1.7.1 WooCommerce version: 2.4.3

15 Answers

Jack Richardson

Support staff

August 18, 2015 at 07:21

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#80576 Copied

Gers

Participant

August 23, 2015 at 03:17

Dear Jack Richardson,

Thank you for the reply.
I just updated the theme and all required plugins but it did not fix my problem 🙁

The theme is now “Royal store v2.1”.
And I have WooCommerce version 2.4.5.
Kind regards,

André

Please, contact administrator
for this information.

#81767 Copied Theme version: 2.1 WooCommerce version: 2.4.5

Jack Richardson

Support staff

August 24, 2015 at 08:38

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#81828 Copied

Gers

Participant

August 25, 2015 at 14:38

Hi Jack,

After the update a few settings where changed in the theme options?
It took me a while to figure out what had changed… but i’ve fix it.

I also notice if we disable the wishlist setting the hole site won’t show up right? But these are additional remarks that will come later perhaps 😉
(Not really a big deal)

First the homepage needs to get working for mobile devices 🙂
I have applied the request information.

Thanks in advance

Please, contact administrator
for this information.

#82207 Copied

Eva Kemp

Participant

August 25, 2015 at 15:24

Hello,

If you want to disable Wishlist you need deactivate Wishlist plugin in the Plugins section of wp-admin panel.
Your login link to WP Dashboard is incorrect. We’re getting 404 error.
Please give us correct url.

Regards,
Eva Kemp.

#82222 Copied

Gers

Participant

August 25, 2015 at 16:48

Its the right URL?
Its possible that you first get a captcha security code, but try the link a few times.

Please, contact administrator
for this information.

#82253 Copied

Eva Kemp

Participant

August 25, 2015 at 18:41

Hello,

May we reupload the theme?

Regards,
Eva Kemp.

#82263 Copied

Gers

Participant

August 25, 2015 at 19:25

Hi Eva,

Only if it is possible to restore this version, when it could go wrong 🙂

Ps. can I work in the WP backend if you are working on it?
Or should I not login at the moment.

#82271 Copied

Eva Kemp

Participant

August 26, 2015 at 08:27

Hello,

Please create a back up of your site and database. After that we’ll reupload theme files. It would be better if you don’t do anything in wp-admin panel during the reupload process.

Thank you.
Regards,
Eva Kemp.

#82307 Copied

Gers

Participant

August 26, 2015 at 10:07

Hi Eva,

I made a backup of the site, hopefully I’ve backup all the files 🙂
And we will temporarily stop working in the WP.

Can you let us know when its okay to start working in it again.
Thanks in advance.

I do have one request from my client;
My client wants the website to look exactly the same as current homepage.
This morning spontaneous there was a sidebar visible?
I have turned off the sidebar option again because I was called by my client, he noticed it and thought this was absolute not professional.

#82348 Copied

Eva Kemp

Participant

August 26, 2015 at 17:26

Hello,

You need remove class “fl-r” in the column settings https://gyazo.com/acea0f1039581e28e093d31edd00110c .
After that check the site.

Regards,
Eva Kemp.

#82536 Copied

Gers

Participant

August 28, 2015 at 22:56

Hi Eva,

Thanks alot, I’ve remove the “fl-r” class and everything seems okay now 🙂
I didn’t even know it was in there.

Still one of our banner image is not responsive, I think I need to use something different to get is working. Do you have maybe a simple solution for us… otherwise I will later on search for it. First I’m away for my vacation 😀

Thanks again.
Kind regards,

André

#83068 Copied
Eva Kemp

Participant

August 31, 2015 at 09:06
Hello,

You can try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

.vc_custom_1439693862623 { background-position: center !important; background-size: 100% 100%; }

but the banner may be distorted a bit.

Regards,
Eva Kemp.
#83208 Copied
Gers

Participant

September 14, 2015 at 13:24

Hi Eva,

Thank you for the code.
I’ve placed it in the ‘Custom CSS for mobile’ section, but it doesn’t work.

Have a nice week 😉

#86634 Copied

Eva Kemp

Participant

October 7, 2015 at 10:01

Hello,

Sorry for a long delay.
Do you still have issues?
Please let us know.

Regards,
Eva Kemp.

#92076 Copied
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