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Bug: Incorrect Partial Display of Responsive Mobile menu for iPAD tablet

This topic has 12 replies, 4 voices, and was last updated 10 years, 4 months ago ago by Robert Hall

tosnu

Participant

August 17, 2015 at 18:07

We seem to have a bug with your Royal theme. We are seeing an incorrect partial display of the Responsive Mobile menu for iPAD tablet in landscape mode or a Resized desktop browser window.

Not sure why this is happing.

Please, contact administrator
for this information.

#80489 Copied Theme version: 2.0 WooCommerce version: 2.3.8

11 Answers

Robert Hall

Participant

August 17, 2015 at 18:17

Hello,

When we tried to log in to admin panel we got this message ‘You do not have sufficient permissions to access this page.’

Please provide us with full access.
Also you can try to disable third-party plugins, maybe one of them caused issue.

Regards,
Robert Hall.

#80490 Copied

tosnu

Participant

August 17, 2015 at 19:04

Sorry, you now have admin access

#80498 Copied

Robert Hall

Participant

August 17, 2015 at 19:39

Hello,

You’re using old theme and plugins versions. Please update them.
Don’t forget to create back up of your files and database before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#80508 Copied

tosnu

Participant

August 18, 2015 at 13:18

I’ve tried disabling the plugins – no change the same issue still remains. I’ve also updated to Royal 2.1 no change, I still see partial display of the mobile menu appear when it should not for tablet (landscape mode) and resizing a browser window on the desktop.

#80702 Copied

Jack Richardson

Support staff

August 18, 2015 at 13:45

Hello,

Please provide us with FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#80713 Copied

tosnu

Participant

August 18, 2015 at 16:45

See below for ftp access

Please, contact administrator
for this information.

#80789 Copied

Eva Kemp

Participant

August 18, 2015 at 17:09

Hello,

Now your site is giving “403 – forbidden” error.
Have you restricted access to the site? Please check it with your hosting provider.

Regards,
Eva Kemp.

#80802 Copied

tosnu

Participant

August 19, 2015 at 12:43

Hi,
Sorry about that, File permissions for this directory was modified accidentally, The site is now back up for you to check.

#80953 Copied

Robert Hall

Participant

August 19, 2015 at 15:01

Hello,

I’ve fixed this issue. Please check.

Regards,
Robert Hall.

#80986 Copied

tosnu

Participant

August 20, 2015 at 11:05

Hi Robert,
Great, That is fixed for the iPAD, although you can see it when resizing a desktop window. BTW, what did you change? We want to apply the fix to the live site.

Thanks, Denis.

#81213 Copied
Robert Hall

Participant

August 20, 2015 at 12:03
Hello,

I’ve added the following code:
– for Global Custom CSS:

@media (min-width: 992px){ .boxed .st-menu { display: none; }}

– for Custom CSS for desktop:

.boxed .st-menu { display: none; }

Regards,
Robert Hall.
#81235 Copied
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