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ID Store Help - by MondayFiles - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

MondayFiles

Participant

August 10, 2015 at 11:02

Hello Eight Theme Support

Please assist with the following:

After a recent WordPress update the site is no longer working like it should.

1. I cant update the theme though Envato Toolkit I keep getting these errors – see below

Installing Theme: IDStore – Responsive Multi-Purpose Ecommerce Theme 3.9

Downloading install package from the Envato API…

Warning: touch(): Unable to create file /tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp because File name too long in /home/giveiboq/public_html/wp-admin/includes/file.php on line 164

Warning: unlink(/tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp): File name too long in /home/giveiboq/public_html/wp-admin/includes/file.php on line 464

Download failed. Could not open handle for fopen() to /tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp

2. The Rev slider is no longer displaying correctly. I have imported the sample slider and tried to create a new one and neither work.

3. On the home page under Featured and Latest Products only 3 products display there used to be 4 please advise on a solution.

4. I did a Woocommerce update and the side bars disappeared so I reverted back to the old version.

Please assist URGENTLY as this is a live website.

Thanks again

Kind Regards

MondayFiles

Please, contact administrator
for this information.

#79191 Copied Theme version: 3.2 WooCommerce version: 2.0.20

12 Answers

Jack Richardson

Support staff

August 10, 2015 at 13:19

Hello,

1. The problem may be caused with permissions to “tmp” folder. You should ask your hosting provider about it. Also refer to these articles:
https://wordpress.org/support/topic/auto-upgrade-to-361-fails
http://forum.ait-pro.com/forums/topic/download-failed-could-not-open-handle-for-fopen-to-tmpwordpress-3-tmp/

Also we recommend to update theme via FTP https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade
Please try this method.

2. You need update Revolution Slider plugin https://www.8theme.com/download-plugins/ .

3./4. Please update the theme and Woocommerce plugin and check products layout after that.

We can update the theme for you. Please provide us with FTP and WP Dashboard credentials in private content and create a back up of your site.

Best regards,
Jack Richardson.

#79218 Copied

MondayFiles

Participant

August 13, 2015 at 09:57

Hi Jack

Thanks for getting back to me regarding the updates.

I need further URGENT assistance please.

I tried to update the theme via FTP and if did not work so i have reverted to a previous back up.

I updated the Rev Slider and still nothing has changed. The slider does not appear.

PLEASE ASSIST URGENTLY

Kind Regards

Siem

Please, contact administrator
for this information.

#79814 Copied

Eva Kemp

Participant

August 13, 2015 at 10:47

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#79831 Copied

MondayFiles

Participant

August 13, 2015 at 11:08

Hi Eva

I have just tried these details and seem to get in.

Please let me know

Thanks again

Please, contact administrator
for this information.

#79836 Copied

Eva Kemp

Participant

August 13, 2015 at 12:35

Hello,

Have you just changes FTP password again?
Update process has been interrupted because of the error “Login authentication failed”. Please provide us with correct FTP credentials and don’t change anything.

Regards,
Eva Kemp.

#79862 Copied

MondayFiles

Participant

August 13, 2015 at 12:36

Hi Eva

Have not changed anything I see the slider is working again. Are you still busy?

There is no woocommerce products showing.

Thanks

Siem

#79865 Copied

MondayFiles

Participant

August 13, 2015 at 12:44

looking into the problem

Looks like the host is auto changing the password

recreating new one now will forward asap

#79867 Copied

MondayFiles

Participant

August 13, 2015 at 12:55

Please try again with the same details

Thanks again

#79868 Copied

MondayFiles

Participant

August 13, 2015 at 13:33

Hi Eva

Any news on the rest of the update and have you managed to get access via FTP.

This site is live and it looks un complete.

Please let me know urgently

Thanks again.

Siem

#79875 Copied

Eva Kemp

Participant

August 13, 2015 at 15:22

Hello,

The update has been completed.
Please clear browser cache and check your site.

Regards,
Eva Kemp.

#79912 Copied

MondayFiles

Participant

August 13, 2015 at 15:34

Thank you very much Eva

Appreciate the help.

Have a good evening further

Kind Regards

Siem

#79914 Copied

Eva Kemp

Participant

August 13, 2015 at 16:04

Hello,

You’re welcome.

Have a nice evening too.

Regards,
Eva Kemp.

#79925 Copied
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