Product Thumbnails - by garywatson - on WordPress WooCommerce support

15 replies3 participantsUpdated by Jack Richardson

  • Avatar: garywatson
    garywatson
    Participant

    Hi Eva

    I am having alot of issues with the them in particular the product thumbnails.

    i have used hard crop & soft crop in woocommerce & regenerated the images,

    I have resized every image to all be the same height of 1000px and im still having a nightmare with this.

    WordPress Environment
    Home URL: [?] http://www.hensontherun.ie
    Site URL: [?] http://www.hensontherun.ie
    WC Version: [?] 2.3.13
    WC Database Version: [?] 2.3.13
    Log Directory Writable: [?] ✔ /home/afforda3/public_html/hensontherun.ie/wp-content/uploads/wc-logs/
    WP Version: [?] 4.2.3
    WP Multisite: [?] –
    WP Memory Limit: [?] 96 MB
    WP Debug Mode: [?] –
    Language: [?] en_US
    Server Environment
    Server Info: [?] Apache
    PHP Version: [?] 5.4.36
    PHP Post Max Size: [?] 20 MB
    PHP Time Limit: [?] 30
    PHP Max Input Vars: [?] 1000
    SUHOSIN Installed: [?] –
    MySQL Version: [?] 5.5.42
    Max Upload Size: [?] 20 MB
    Default Timezone is UTC: [?] ✔
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    SoapClient: [?] ✕ Your server does not have the SOAP Client class enabled – some gateway plugins which use SOAP may not work as expected.
    DOMDocument: [?] ✔
    GZip: [?] ✔
    Remote Post: [?] ✔
    Remote Get: [?] ✔
    Server Locale
    decimal_point: [?] .
    thousands_sep: [?] N/A
    mon_decimal_point: [?] N/A
    mon_thousands_sep: [?] N/A
    Active Plugins (9)
    LayerSlider WP by Kreatura Media – 5.3.2
    Contact Form 7 by Takayuki Miyoshi – 4.2.1
    Gravity Forms by rocketgenius – 1.7.11
    Maintenance by fruitfulcode – 2.4
    MNKY Vector Icons Plugin by MNKY Studio – 1.2
    Regenerate Thumbnails by Viper007Bond – 2.2.4
    Revolution Slider by ThemePunch – 4.6.3
    WooCommerce by WooThemes – 2.3.13
    YITH WooCommerce Wishlist by Yithemes – 2.0.8
    Settings
    API Enabled: [?] ✔
    Taxes Enabled [?] –
    Shipping Enabled [?] ✔
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    Currency [?] EUR (€)
    Currency Position [?] left
    Thousand Separator [?] ,
    Decimal Separator [?] .
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    WC Pages
    Shop Base: [?] #8 – /shop/
    Cart: [?] #9 – /cart/
    Checkout: [?] #10 – /checkout/
    My Account: [?] #11 – /my-account/
    Taxonomies [?]
    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
    Theme
    Name: [?] IDStore – Responsive WordPress Theme
    Version: [?] 3.7
    Author URL: [?] http://themeforest.net/user/8theme
    Child Theme: [?] ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: [?] ✔
    Templates [?]
    Overrides (WooCommerce): idstore/woocommerce/archive-product.php,
    idstore/woocommerce/cart/cart-empty.php,
    idstore/woocommerce/cart/cart-shipping.php,
    idstore/woocommerce/cart/cart-totals.php,
    idstore/woocommerce/cart/cart.php,
    idstore/woocommerce/cart/cross-sells.php,
    idstore/woocommerce/cart/shipping-calculator.php,
    idstore/woocommerce/checkout/form-billing.php,
    idstore/woocommerce/checkout/form-checkout.php,
    idstore/woocommerce/checkout/form-login.php,
    idstore/woocommerce/checkout/form-pay.php,
    idstore/woocommerce/checkout/review-order.php,
    idstore/woocommerce/content-product.php,
    idstore/woocommerce/content-product_cat.php,
    idstore/woocommerce/content-single-product.php,
    idstore/woocommerce/content-widget-product.php,
    idstore/woocommerce/global/quantity-input.php,
    idstore/woocommerce/global/wrapper-end.php,
    idstore/woocommerce/global/wrapper-start.php,
    idstore/woocommerce/loop/add-to-cart.php,
    idstore/woocommerce/loop/pagination.php,
    idstore/woocommerce/loop/result-count.php,
    idstore/woocommerce/loop/sale-flash.php,
    idstore/woocommerce/myaccount/form-edit-address.php,
    idstore/woocommerce/myaccount/form-login.php,
    idstore/woocommerce/myaccount/my-account.php,
    idstore/woocommerce/myaccount/my-address.php,
    idstore/woocommerce/myaccount/my-orders.php,
    idstore/woocommerce/order/form-tracking.php,
    idstore/woocommerce/order/tracking.php,
    idstore/woocommerce/single-product/add-to-cart/external.php,
    idstore/woocommerce/single-product/add-to-cart/simple.php,
    idstore/woocommerce/single-product/add-to-cart/variable.php,
    idstore/woocommerce/single-product/meta.php,
    idstore/woocommerce/single-product/price.php,
    idstore/woocommerce/single-product/product-image.php,
    idstore/woocommerce/single-product/product-thumbnails.php,
    idstore/woocommerce/single-product/related.php,
    idstore/woocommerce/single-product/sale-flash.php,
    idstore/woocommerce/single-product/short-description.php,
    idstore/woocommerce/single-product/tabs/additional-information.php,
    idstore/woocommerce/single-product/tabs/description.php,
    idstore/woocommerce/single-product/tabs/tabs.php,
    idstore/woocommerce/single-product/title.php,
    idstore/woocommerce/single-product/up-sells.php,
    idstore/woocommerce/single-product-reviews.php,
    idstore/woocommerce/single-product.php

    Please, contact administrator
    for this information.
    #77723 Copied Theme version: 3.7 WooCommerce version: 2.3.13

    15 Answers

    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    We can’t access your site. It’s not loading. Are there any restrictions on a server at your hosting provider?
    Please check it.

    Regards,
    Eva Kemp.

    #77743 Copied
    Avatar: garywatson
    garywatson
    Participant

    Hi Eva

    The site is loading fine we have no restrictions on it at all

    #77890 Copied
    Avatar: garywatson
    garywatson
    Participant

    It is currently in maintenance mode as it is looking a disastor but I provided you the login details for wp access

    #77891 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    We still can’t access your site. Here is a screenshot what we see:
    http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png
    Please ask your host if any Firewall on a server is blocking access.

    Thank you.
    Regards,
    Eva Kemp.

    #77898 Copied
    Avatar: garywatson
    garywatson
    Participant

    Ive accessed it from pc, laptop and phone i will supply ftp details now to ensure you have access as I need this fixed asap. Have you tried from google chrome or other browser

    Please, contact administrator
    for this information.
    #77907 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We can connect neither to your site nor to FTP account.
    Here is the error in FileZilla:
    http://storage1.static.itmages.com/i/15/0730/h_1438274737_2099246_db0ddeb11b.png
    We tried to use different browsers to view the site but there is still the error.

    Have you asked your hosting provider about this issue?
    Please do this and show our screenshots to them. Perhaps our IP address has to be whitelisted on a server.

    Thank you.
    Best regards,
    Jack Richardson.

    #77914 Copied
    Avatar: garywatson
    garywatson
    Participant

    Hi Jack

    The hosting company has sent the following to me below

    We need more information to solve this.

    – Forward us his IP address which he can get himself by going to http://ip.letshost.ie
    – How and under what circumstances is he getting those 404 errors? We need the steps to replicate.
    – What exactly he is doing.

    #77966 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    – The IP address has been sent to your email address. Please check.
    – I’m just opening your site and getting the same error as my colleague showed on the screenshot:
    http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png

    Best regards,
    Jack Richardson.

    #77989 Copied
    Avatar: garywatson
    garywatson
    Participant

    Hi Jack

    I was missing a character in my email address and updated it in my profile if you can send to the amended address please

    Please, contact administrator
    for this information.
    #78008 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The email has been resent.
    Please check.

    Best regards,
    Jack Richardson.

    #78023 Copied
    Avatar: garywatson
    garywatson
    Participant

    I have added to server to cloudflare as it could be a country issue and told you will be able to access once it was added to this, can you please try again

    #79021 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css file:

    .product-grid .product-image img {
  height: 200px;
}

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    #79030 Copied
    Avatar: garywatson
    garywatson
    Participant

    Hi Jack

    It has done nothing to the website when added to default.custom.css????

    #79031 Copied
    Avatar: garywatson
    garywatson
    Participant

    I changed the css file like your tutorial, added the code to custom.css & activated the css and its still the same

    #79032 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve also added this code in custom.css:

    .product-grid .product-name {
  height: 50px;
}

    Please check the products now.

    Best regards,
    Jack Richardson.

    #79173 Copied

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