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All Theme images and media gallery images broken. display as thumbnail icon only

This topic has 6 replies, 3 voices, and was last updated 10 years, 5 months ago ago by Jack Richardson

hcooper@zensoftware.com

Participant

July 13, 2015 at 11:40

I just upgraded to Word Press ver 4.2.2 and Legenda 2.8
All Theme images and media gallery images broke and now only display as thumbnail icons only. The problem happens no matter what browser I use (Chrome, Firefox, and IE)

I tried disabling all of the plugins but that didn’t help.
Please log into the site a take a look. I provided my login info in the private section.

Thanks
Harlan

Please, contact administrator
for this information.

#74810 Copied Theme version: Legenda 2.8

5 Answers

Eva Kemp

Participant

July 13, 2015 at 16:39

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#74897 Copied

hcooper@zensoftware.com

Participant

July 14, 2015 at 00:12

I put the FTP info into the Private section.

Thanks, I am so glad you are helping to resolve this.
Harlan

Please, contact administrator
for this information.

#75001 Copied
Jack Richardson

Support staff

July 14, 2015 at 11:54
Hello,

The problem is caused by the code added in your .htaccess file:

RewriteCond %{HTTP_REFERER} !^$ RewriteCond %{HTTP_REFERER} !^http://mycustomvape.zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://mycustomvape.zensoftware.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://vaporbubbler.zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://vaporbubbler.zensoftware.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.mycustomvape.zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.mycustomvape.zensoftware.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.vaporbubbler.zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.vaporbubbler.zensoftware.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.zensoftware.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://zensoftware.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://zensoftware.com$ [NC] RewriteRule .*\.(jpg|jpeg|gif|png|bmp)$ - [F,NC]

Remove it and the images will show.

Best regards,
Jack Richardson.
#75081 Copied
hcooper@zensoftware.com

Participant

July 15, 2015 at 00:46

That fixed it! Thank you so much Jack.
How would those entries have gotten in there? Could the last WordPress or Legenda upgrade put the entries in the .htaccess file, or maybe a plugin?

Thank you again. Your themes are fantastic and your support is top notch.

Harlan

#75262 Copied

Jack Richardson

Support staff

July 15, 2015 at 09:37

Hello,

You’re welcome.
Seems you enabled hot link protection in your cpanel and that rule was added to .htaccess file. You should ask your hosting provider about it.

Best regards,
Jack Richardson.

#75313 Copied
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