Website reloads in a loop after an update to Legenda 2.8

Solved17 replies4 participantsUpdated by Eva Kemp

  • Avatar: BlankM
    BlankM
    Participant

    Hello,

    I have an issue with my website reloading over and over again on some mobile browsers after an update to Legenda 2.8 and after installing a Cookie Law Info plugin. I noticed it just after installing the plugin, but removing it did not help. At the moment the plugin is installed again. The plugin author (after some tests) says it is the issue inside the theme. Here is the thread on a WordPress Support forum:

    https://wordpress.org/support/topic/website-reloads-in-a-loop-on-some-browsers?replies=4#post-7120505

    Here is what the plugin author noticed:

    “In the file etheme.js#1050:

    location.assign(location.href);

    It generates a JavaScript error: “Uncaught RangeError: Maximum call stack size exceeded.” That line of code is forcing a page reload. I tested this on my iPhone by inserting a breakpoint on this line of code and the page stops reloading.

    Exactly why it does this I don’t know, maybe it interacts with another script on the page- the theme author will know his/her code best. The only thing I can think of is that the custom “popstate” event is forcing this reload is being fired on e.g. jQuery .prepend()”

    Please, let me know, if you can help in any way. Also, please, contact the plugin author if this is a compatibility issue with his plugin. Thank you in advance.

    Best regards,
    Blanka

    #72046 Copied Theme version: 2.8 WooCommerce version: 2.3.11

    17 Answers

    Avatar: BlankM
    BlankM
    Participant

    Hello again,

    my website host had serious problems and my website was unavailable yesterday. It is back now and the problem with continuous reloading on some mobile browsers still exists. Could you, please, check it and let me if that is the theme or something else? Thank you in advance.

    Best regards,
    Blanka

    #72320 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #72372 Copied
    Avatar: BlankM
    BlankM
    Participant

    Hello,

    the credentials are in private content.

    Thank you in advance.

    Best regards,
    Blanka

    Please, contact administrator
    for this information.
    #72388 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    We’ve reuploaded the file etheme.js. Please check your site now.

    Regards,
    Eva Kemp.

    #72420 Copied
    Avatar: BlankM
    BlankM
    Participant

    Thank you Eva – it works fine now (after cleaning browser’s cache and cookies). Was it connected with the Cookie Law Info plugin in any way? Thanks again for your help!

    Best regards,
    Blanka

    #72423 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    You’re welcome.
    The problem was with the theme file, not the plugin.

    Let us know if you need further assistance.

    Regards,
    Eva Kemp.

    #72426 Copied
    Avatar: EDavis99
    EDavis99
    Participant

    Hi

    I am having the same issue with the website on iPhone reloading contiunally.

    Please could you provide me with a new version of the file etheme.js that fixed it for the previous client?

    Thanks
    Elaine

    #75403 Copied Theme version: 2.8 WooCommerce version: 2.3.11
    Avatar: EDavis99
    EDavis99
    Participant

    Hi

    I am having the same issue with the website on iPhone reloading contiunally, which means that the site is not accessible.

    Please could you provide me with a new version of the file etheme.js that fixed it for the previous client?

    I have tried reloading the file etheme.js from the original downnload and it did not fix the problem.

    Thanks
    Elaine

    #75416 Copied Theme version: 2.8 WooCommerce version: 2.3.11
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @EDavis99,

    We’ve sent the file to your email address.
    Please check it.

    Best regards,
    Jack Richardson.

    #75439 Copied
    Avatar: EDavis99
    EDavis99
    Participant

    Thank you for the file – that has fixed the reloading loop issue.

    However, there is still one problem which is that the banner is not resizing on the mobile. Can you help with that too, please?

    Elaine

    #75458 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @EDavis99,

    Are you talking about logo image? If so please add this code in custom.css file:

    @media (max-width: 979px) {
 .header7 .logo img {
    width: 100%;
}}

    How to create custom.css you can watch in this tutorial.

    Best regards,
    Jack Richardson.

    #75538 Copied
    Avatar: EDavis99
    EDavis99
    Participant

    Yes it is the logo image I mean. However, the code you gave me does not fix the issue when added to the custom.css file.

    The logo image was fine before the update,
    Best
    Elaine

    #75640 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @EDavis99,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #75671 Copied
    Avatar: EDavis99
    EDavis99
    Participant

    Hi

    FTP access details in private content.

    Thank you
    Elaine

    Please, contact administrator
    for this information.
    #75712 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @EDavis99,

    You created custom.css incorrectly. This content must be deleted:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Untitled Document</title>
</head>

<body>
</html>

    Also if you use child theme you should write only the code for the element you want to modify and don’t copy whole parent style.css.
    So please edit your files and check the site after that.

    Regards,
    Eva Kemp.

    #75719 Copied
    Avatar: EDavis99
    EDavis99
    Participant

    Thank you. That has sorted the problem.
    Sorry for my mistake
    Elaine

    #75785 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @EDavis99,

    You’re welcome.

    Regards,
    Eva Kemp.

    #75792 Copied

The issue related to '‘Website reloads in a loop after an update to Legenda 2.8’' has been successfully resolved, and the topic is now closed for further responses