• 

  blondbear

  Participant

  June 16, 2015 at 21:48

  Hi,
  Changed host and server. No longer having crash all the time etc.
  Though i am having new problems. I have updated manually all plugins and theme through FTP. The versions do not always show up and update…strange. If you see more problems please fix it ;o)
  Thank you.
  Fabrice

  Please, contact administrator
  for this information.

  #69883 Copied Theme version: 2 WooCommerce version: 2
  6 Answers
  

  Stan Russell

  Participant

  June 17, 2015 at 08:09

  Hello,

  unfortunately we can not log into your Dashboard using credentials you provided us with. Please check it and show us your problems on screenshot.

  Regards,
  Stan Russell.

  #69933 Copied
  

  blondbear

  Participant

  June 18, 2015 at 19:02

  Hello Stan,

  What i sent you was the FTP info. Sorry.

  Here is the one i had made for Eva, it should still work.

  Thank you.

  Please, contact administrator
  for this information.

  #70338 Copied
  

  Jack Richardson

  Support staff

  June 18, 2015 at 19:56

  Hello,

  Please update the theme to the latest version and Woocommerce as well.
  Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
  Also update all required plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Best regards,
  Jack Richardson.

  #70343 Copied
  

  blondbear

  Participant

  June 22, 2015 at 19:16

  Hi,

  All done, i followed your instructions. Updated correctly theme package, WooCommerce Multilingual (also needed update) and plug in WPBakery Visual Composer. Again VC is showing version 4.5.1 even if i uploaded the new version from your server!
  Something is wrong…i updated it many times and it never change version. Always ask to update to 4.5.3.

  #70852 Copied Theme version: 2
  

  blondbear

  Participant

  June 22, 2015 at 20:43

  My apologize…so it seems the DNS have yet NOT been updated to the new server.
  I will keep you up to date if i still have any problems when it is done.
  Thank you.

  #70867 Copied
  

  Eva Kemp

  Participant

  June 22, 2015 at 21:35

  Hello,

  Ok, let us know if further assistance is needed.

  Regards,
  Eva Kemp.

  #70888 Copied
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