• 

  jonology

  Participant

  June 15, 2015 at 18:28

  My Website have some problem after updated to v.2

  1 – My Homepage set to show feature product and best seller products but after updated images not show.

  2 – logo shwcase plugin work well with v.1.5 but after updated I found only blank screen no image show.

  3 – single product page, Images are vertically aligned with the same size , no small image anymore.

  I think all question is a problem about carousel.but I don’t know How can I do.

  Please help me solve this problem.
  Thank you very much.

  Please, contact administrator
  for this information.

  #69626 Copied Theme version: 2.0
  15 Answers
  

  Eva Kemp

  Participant

  June 15, 2015 at 18:37

  Hello,

  We’re getting 403 Forbidden error when trying to access wp-admin panel.
  What is the Authorization code that is asked on wp-login page?

  Regards,
  Eva Kemp.

  #69630 Copied
  

  jonology

  Participant

  June 15, 2015 at 18:49

  ok.

  Please, contact administrator
  for this information.

  #69636 Copied
  

  Eva Kemp

  Participant

  June 15, 2015 at 19:09

  Hello,

  Sorry, but we’re still getting this error http://storage2.static.itmages.com/i/15/0615/h_1434391637_5261893_44e829c6be.png .
  Please check if there are any rules in .htaccess file or any restrictions on a server.

  Regards,
  Eva Kemp.

  #69648 Copied
  

  jonology

  Participant

  June 16, 2015 at 12:20

  I already turn off “Stealth Login Page plugin”
  Pleaae try again.
  thank you.

  #69783 Copied
  

  Eva Kemp

  Participant

  June 16, 2015 at 12:55

  Hello,

  Sorry, we’re still getting 403 error.
  Please give us FTP credentials.

  Regards,
  Eva Kemp.

  #69793 Copied
  

  jonology

  Participant

  June 16, 2015 at 13:36

  ok
  Thank you so much.

  Please, contact administrator
  for this information.

  #69806 Copied
  

  jonology

  Participant

  June 16, 2015 at 14:13

  1.bestseller and feature product image disappear (home page)
  

  2.logo showcase plugin image disappear (home page)
  

  3.single product page no small image
  

  4.and menu problem
  

  Thank you very much.

  #69809 Copied
  

  Eva Kemp

  Participant

  June 16, 2015 at 15:51

  Hello,

  Unfortunately we can’t log in to wp-admin panel.
  Please check if there are any restrictions on a server. Did you close access for different IP addresses except of yours?
  Please check it.

  Thank you.
  Regards,
  Eva Kemp.

  #69830 Copied
  

  jonology

  Participant

  June 17, 2015 at 14:09

  i’ve contact my host already and they said you can access to my wp-admin right now.

  Please, contact administrator
  for this information.

  #70012 Copied
  

  Eva Kemp

  Participant

  June 17, 2015 at 16:11

  Hello,

  Now images on single product pages are shown fine. Please check. I’ve enabled option “Enable slider for gallery images” in Theme Options > Single Product Page.

  Also please update all required plugins https://www.8theme.com/download-plugins/ as we can’t connect via FTP.

  Regards,
  Eva Kemp.

  #70052 Copied
  

  jonology

  Participant

  June 17, 2015 at 16:22

  Thank you for your help of single product page.
  I already updated plugin , but still have problem in homepage.

  Please, contact administrator
  for this information.

  #70055 Copied
  

  jonology

  Participant

  June 17, 2015 at 17:35

  Everything look ok right now.
  Every problem was solved.
  only new little problem is “out of stock” banner in product carousel.(at my homepage)

  

  #70090 Copied
  

  Eva Kemp

  Participant

  June 17, 2015 at 18:53

  Hello,

  The problem is caused by one of your plugins. Please disable them one by one to find it out.

  Regards,
  Eva Kemp.

  #70103 Copied
  

  jonology

  Participant

  June 18, 2015 at 10:20

  It’s worked.
  thank you for your help.
  Very impressed of your support.

  #70207 Copied
  

  Eva Kemp

  Participant

  June 18, 2015 at 10:32

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #70214 Copied
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