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  leonboey

  Participant

  June 14, 2015 at 05:24

  Hello,

  I’ve installed the Legenda theme on my WordPress installation and get the open_basedir restriction error. I’ve checked the forums and contacted the hosting provider about changing that parameter, however, they do not allow this because this is a shared hosting and a security violation.

  Is there any way around this? Is there a parameter I can change so that the Legenda theme will stick to files within the current directory instead?

  Thanks,
  Leon

  Please, contact administrator
  for this information.

  #69512 Copied Theme version: 2.7.1
  3 Answers
  

  Jack Richardson

  Support staff

  June 15, 2015 at 14:29

  Hello Leon,

  Unfortunately we can do nothing in this situation. You need to solve this issue with your hosting provider.

  Best regards,
  Jack Richardson.

  #69574 Copied
  

  leonboey

  Participant

  June 15, 2015 at 16:57

  Hello Jack,

  Thanks for your reply. Unfortunately, I’ve already contact my hosting provider and they are unwilling to make the change, citing security issues.

  Since that’s the case, I won’t be able to use the theme at all, so would like to request for a refund. Can you let me know how to go about doing this?

  Also, is this quite common with your themes? I’ve used quite a few purchased themes before, and this is the first time I’m coming across this issue.

  Thanks,
  Leon

  #69586 Copied
  

  Jack Richardson

  Support staff

  June 15, 2015 at 17:53

  Hello,

  You need send a request to Envato support regarding the refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
  Concerning the error you can more information at this link:
  http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

  Best regards,
  Jack Richardson.

  #69610 Copied
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