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  PramaWeb

  Participant

  May 29, 2015 at 09:20

  Hi,
  we have a problem with some elements: the Share Buttons, the Flip Box and the Icons.

  We did a video where we show you which elements missing and in which pages!

  First of all in The “Home Page” there are all the elements, but when we go in the “Shop Page” the elements disappear! In the “My Account Page” the elements reappear but when we go in a category product the elements disappear again!

  This is the link to the video: https://youtu.be/Gqg5NgLEZ-I

  What can we do to resolve this issue?

  Thanks
  Best regards

  PramaWeb

  Please, contact administrator
  for this information.

  #66902 Copied Theme version: Royal Theme v. 1.8 - Royal-Child v 0.0.1 WooCommerce version: Woo Commerce v.2.3.9
  5 Answers
  

  Robert Hall

  Participant

  May 29, 2015 at 09:26

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #66904 Copied
  

  PramaWeb

  Participant

  May 29, 2015 at 09:31

  Here there are the credentials!

  Please, contact administrator
  for this information.

  #66908 Copied
  

  Eva Kemp

  Participant

  May 29, 2015 at 11:19

  Hello,

  The problem was caused by products absence. You didn’t have any products added in wp-admin panel > Products. I’ve created a test product and icons are shown now on Shop page http://www.tdgiochi.com/shop/ .
  Please add products and mark them with your categories.

  Regards,
  Eva Kemp.

  #66942 Copied
  

  PramaWeb

  Participant

  May 29, 2015 at 11:26

  Thanks you so much for your support!
  Your reply is always really quick!

  Thanks a lot

  PramaWeb

  #66945 Copied
  

  Robert Hall

  Participant

  May 29, 2015 at 11:28

  Hello,

  You’re welcome!

  Regards,
  Robert Hall.

  #66946 Copied
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