Widgets in Footer disappear after WooCommerce Update

13 replies3 participantsUpdated by Eva Kemp

  • Avatar: oyjhahaha
    oyjhahaha
    Participant

    Hi 8theme,

    My footer widgets disappeared after i installed the woocommerce update, could you advise me on how to get them back?

    #66176 Copied WooCommerce version: 2.3.9

    13 Answers

    Avatar: stan
    Stan Russell
    Participant

    Hello,

    please provide us with admin credentials for your site in private content.

    Regards,
    Stan Russell.

    #66205 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    Hi i have attached it in private content.

    Please, contact administrator
    for this information.
    #66843 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    The credentials are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #66910 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there i have updated the new password sorry please see private content for this.

    Can you also check for me the revolution slider on main page? it does not load after i installed the https ssl certificate.

    Please, contact administrator
    for this information.
    #67083 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    #67103 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi eva,

    thank you for the direction to update my theme, i have done so. unfortunately the footers are still not there, could you help me to login and take a look? the credentials are above

    #67151 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, is there any further insight into what is happening? i see you have managed to install the footer 2 back into the site, but when i go into widgets i am unable to see them under widget blocks 5-9, what would your team advise?

    #67167 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Your footer is created in Static Block section of wp-admin panel.
    Please check it. You’ll find your footer there.

    Regards,
    Eva Kemp.

    #67230 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    Hi, can you also check the revolution slider that does not work? I can’t seem to get it to load in chrome, it only shows a greyed out box

    #67418 Copied
    Avatar: stan
    Stan Russell
    Participant

    Hello,
    please update your Revolution Slider plugin to latest version. You can download it here: https://www.8theme.com/download-plugins/page/2/

    Regards,
    Stan Russell.

    #67465 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please update WordPress to the latest version.
    Also you didn’t update the plugins as I asked you in the previous post. Download the latest versions at this link https://www.8theme.com/download-plugins/ and update them via FTP.
    After that check slider.

    Thank you.
    Regards,
    Eva Kemp.

    #67467 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, i downloaded and updated on ftp the revolution slider, it still does not load on chrome. can you please help on this?

    #67877 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    I’ve checked your site in Chrome and slider is loading properly:
    http://storage4.static.itmages.com/i/15/0603/h_1433353787_4343493_2e13816e82.png
    Are you using the latest version of Chrome browser?

    Regards,
    Eva Kemp.

    #67917 Copied

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