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Visual Composer (probably) related issue after last upgrade

This topic has 17 replies, 5 voices, and was last updated 10 years, 7 months ago ago by Robert Hall

Hunchback

Participant

May 21, 2015 at 08:35

Hello,

Yesterday i installed the latest version of the theme, and ran into a problem we’ve already had – the main page will only show the top drop down menu bar and the background, nothing else. Inspecting the page shows a lot of source code, but it’s not being visualized properly. Last time it was the VC version not being compatible with the theme version. Following the instructions from last time i unpacked the VC zip from the “framework” folder and uploaded it to wp-content/plugins as to update it.
However, this time it still doesn’t work…

Any ideas?

Site is at http://www.dobiart.fr

Please, contact administrator
for this information.

#65152 Copied

16 Answers

Stan Russell

Participant

May 21, 2015 at 08:45

Hello,

unfortunately we can not log in your admin panel using credentials you provided us with. Please check.

Regards,
Stan Russell.

#65155 Copied

Hunchback

Participant

May 21, 2015 at 08:47

Hello,

Sorry, something must have gone wrong. Try again, should be ok now.

#65156 Copied

Stan Russell

Participant

May 21, 2015 at 09:14

Hello,
we have temporary disabled all plugins and now pages on your site are loading.
Please provide us with FTP credentials in private content so we can investigate this problem more deeply.

Regards,
Stan Russell.

#65167 Copied

Hunchback

Participant

May 21, 2015 at 09:31

There you go

Please, contact administrator
for this information.

#65174 Copied

Robert Hall

Participant

May 21, 2015 at 10:06

Hello,

I’ve reupload Visual Composer plugin. Please check your site now.

Regards,
Robert Hall.

#65186 Copied

Hunchback

Participant

May 21, 2015 at 10:13

Hello,

It seems to be working fine, thanks!
What had i done wrong?

[edit] Can i reenable the plugins? [/edit]?

#65189 Copied

Stan Russell

Participant

May 21, 2015 at 10:53

Hello,
we have reuploaded Visual Composer plugin and installed Woocommerce 2.3.9.
There was some incompatibility with old Woocommerce plugin.
Right now we have activated all required + WPML plugins and everything works good. We recommend you to update all third-party plugins that you want to use to latest version and then activate them.

Regards,
Stan Russell.

#65212 Copied

Hunchback

Participant

May 21, 2015 at 11:13

Thanks 🙂

#65217 Copied

Hunchback

Participant

May 21, 2015 at 12:14

Hello,

The site is not working again, same problem as this morning. I’ve only updated a translation file and enabled Revslider and Screetch Chat…

Please help 🙂

#65228 Copied

Eva Kemp

Participant

May 21, 2015 at 13:33

Hello,

The problem was caused by Wishlist plugin. I’ve deactivated it and now your site is working.
Please clear browser cache and check.

Regards,
Eva Kemp.

#65254 Copied

Hunchback

Participant

May 21, 2015 at 13:41

Hmm, that’s strange…Is that’s the YITH Wishlist plugin, that’s causing the problem?

#65257 Copied

Eva Kemp

Participant

May 21, 2015 at 13:56

Hello,

Yes, YITH Wishlist plugin caused the problem.
Is your site working now?

Regards,
Eva Kemp.

#65264 Copied

Hunchback

Participant

May 21, 2015 at 14:00

Everything seems fine now, without YITH Wishlist enabled.
Do you think in the future the wishlist will work again?

#65267 Copied

Eva Kemp

Participant

May 21, 2015 at 15:27

Hello,

You can try to use old version of Wishlist plugin meanwhile.
I’ve sent the archive to your email address.
Please reupload the folder in wp-content/plugins.

Thank you.
Regards,
Eva Kemp.

#65289 Copied

AnnaVJohnson

Participant

May 22, 2015 at 15:17

Hello,
My visual composer stopped working and is asking me for a Visual Composer License Key in order to activate the plug in. Could you please advise how I can find this key!?

Also, I get this message which I’m not sure is related to this issue: “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.”
Please advise on what to do about this issue as well!

Thanks,
Anna

#65573 Copied Theme version: Royal WooCommerce version: 2.3.9

Robert Hall

Participant

May 22, 2015 at 15:37

Hello @AnnaVJohnson,

1) All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

2) You need not worry about this message. It does not affect the performance of your site.

Regards,
Robert Hall.

#65577 Copied
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