Site is Down After Updating to Version 2.7 – Please Help!

Solved10 replies4 participantsUpdated by Robert Hall

  • Avatar: reneeblundon
    reneeblundon
    Member

    Hi I just updated my site to version 2.7 exactly per the “Theme Upgrade” instructions provided in your latest download, however, my site now is no longer working. You can see it here:

    http://anovelideatz.com/

    Fortunately, the WordPress dashboard is still working. Right now it is set to the Legenda Child theme. I tried changing it to the regular Legenda theme to see if it would make any difference, but it didn’t help very much. The logo and navigation menu returned but the rest of the page was blank with the following error message:

    Fatal error: Call to undefined function vc_column_offset_class_merge() in /homepages/39/d330084047/htdocs/projects/anovelidea2/wp-content/themes/legenda/framework/vc.php on line 1172

    I changed it back to the Child Theme so that’s what you’re seeing now.

    If you could please advise as soon as humanly possible, I’d really appreciate it. I have a meeting with this client tomorrow and am unable to work on the site but would really at least have the site working again!

    Please, contact administrator
    for this information.
    #63602 Copied Theme version: 2.7 WooCommerce version: 2.3.8 (currently deactivated)

    10 Answers

    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please update all required plugins as well.
    You can download them here:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    #63603 Copied
    Avatar: reneeblundon
    reneeblundon
    Member

    Hi I updated all of the plug-ins but the site is still down. Can you have a look and let me know what’s wrong?

    Thank you,

    Renee

    #63708 Copied
    Avatar: reneeblundon
    reneeblundon
    Member

    I also have this message on the top of the screen:

    Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

    #63711 Copied
    Avatar: Brian Johnson
    Brian Johnson
    Member

    Hello

    Please update also Visual Composer plugin. Current version is 4.5.1.

    With best regards
    Brian Johnson

    #63717 Copied
    Avatar: reneeblundon
    reneeblundon
    Member

    Ok, I uploaded and replaced the files but will instead delete the current files and reupload.

    Could the Child Theme be causing these issues?

    #63724 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #63727 Copied
    Avatar: reneeblundon
    reneeblundon
    Member

    Hi, I deleted the js_composer folder on my website then I FTP’d the latest version of the plug-in. However, when I clicked to install it, the install failed with the error message “This plugin does not have a valid header”. Not sure what to do now.

    If you could have a look, I’ve provided my login details in the private message.

    -Renee

    Please, contact administrator
    for this information.
    #63761 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    We also need your FTP credentials and we’ll try install plugins for you.

    Regards,
    Robert Hall.

    #63763 Copied
    Avatar: reneeblundon
    reneeblundon
    Member

    Hi,

    The website appears to be working now. I deleted the js_composer folder on web space and then installed the plug-in through the dashboard’s notifications instead, which worked amazingly, and it got the latest version 🙂

    There are some adjustments to make here and there but most of the site is pretty in tact. I’ll open a ticket if I have any other troubles.

    Thank you for your help.

    -Renee

    #63768 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    We’re glad to hear it.
    If you have any questions feel free to contact us.

    Regards,
    Robert Hall.

    #63770 Copied

The issue related to '‘Site is Down After Updating to Version 2.7 – Please Help!’' has been successfully resolved, and the topic is now closed for further responses