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Site is Down After Updating to Version 2.7 – Please Help!

This topic has 11 replies, 4 voices, and was last updated 10 years, 7 months ago ago by Robert Hall

reneeblundon

Member

May 13, 2015 at 11:59

Hi I just updated my site to version 2.7 exactly per the “Theme Upgrade” instructions provided in your latest download, however, my site now is no longer working. You can see it here:

http://anovelideatz.com/

Fortunately, the WordPress dashboard is still working. Right now it is set to the Legenda Child theme. I tried changing it to the regular Legenda theme to see if it would make any difference, but it didn’t help very much. The logo and navigation menu returned but the rest of the page was blank with the following error message:

Fatal error: Call to undefined function vc_column_offset_class_merge() in /homepages/39/d330084047/htdocs/projects/anovelidea2/wp-content/themes/legenda/framework/vc.php on line 1172

I changed it back to the Child Theme so that’s what you’re seeing now.

If you could please advise as soon as humanly possible, I’d really appreciate it. I have a meeting with this client tomorrow and am unable to work on the site but would really at least have the site working again!

Please, contact administrator
for this information.

#63602 Copied Theme version: 2.7 WooCommerce version: 2.3.8 (currently deactivated)

10 Answers

Eva Kemp

Participant

May 13, 2015 at 12:05

Hello,

Please update all required plugins as well.
You can download them here:
https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#63603 Copied

reneeblundon

Member

May 13, 2015 at 16:04

Hi I updated all of the plug-ins but the site is still down. Can you have a look and let me know what’s wrong?

Thank you,

Renee

#63708 Copied

reneeblundon

Member

May 13, 2015 at 16:06

I also have this message on the top of the screen:

Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

#63711 Copied

Brian Johnson

Member

May 13, 2015 at 16:16

Hello

Please update also Visual Composer plugin. Current version is 4.5.1.

With best regards
Brian Johnson

#63717 Copied

reneeblundon

Member

May 13, 2015 at 16:26

Ok, I uploaded and replaced the files but will instead delete the current files and reupload.

Could the Child Theme be causing these issues?

#63724 Copied

Robert Hall

Participant

May 13, 2015 at 16:31

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#63727 Copied

reneeblundon

Member

May 13, 2015 at 18:04

Hi, I deleted the js_composer folder on my website then I FTP’d the latest version of the plug-in. However, when I clicked to install it, the install failed with the error message “This plugin does not have a valid header”. Not sure what to do now.

If you could have a look, I’ve provided my login details in the private message.

-Renee

Please, contact administrator
for this information.

#63761 Copied

Robert Hall

Participant

May 13, 2015 at 18:08

Hello,

We also need your FTP credentials and we’ll try install plugins for you.

Regards,
Robert Hall.

#63763 Copied

reneeblundon

Member

May 13, 2015 at 18:36

Hi,

The website appears to be working now. I deleted the js_composer folder on web space and then installed the plug-in through the dashboard’s notifications instead, which worked amazingly, and it got the latest version 🙂

There are some adjustments to make here and there but most of the site is pretty in tact. I’ll open a ticket if I have any other troubles.

Thank you for your help.

-Renee

#63768 Copied

Robert Hall

Participant

May 13, 2015 at 18:43

Hello,

We’re glad to hear it.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#63770 Copied
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Site is Down After Updating to Version 2.7 – Please Help!

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