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Checkout issues.. help? - by OPTBRAS - on WordPress WooCommerce support

This topic has 27 replies, 5 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

OPTBRAS

Participant

April 23, 2015 at 09:23

Hi, i seem to have an issue at checkout. the shipping calculation on the right is not longer radio checking the shipment type (so even when you pick the one you want, you cant see it as the little check button isnt there!)

And now it seems to have an additional strip along the bottom of the page which IS showing the shipping calculation etc.

I havent seen this before and i dont like it, its confusing.

Can you tell me whether this is something i have done wrong or checked on the site somewhere? or if this is happening due to another plugin?

It seemed to happen after i updated wordpress 🙁

Image so you can see my issue

#58930 Copied

26 Answers

Brian Johnson

Member

April 23, 2015 at 09:51

Hello

Please provide us with wp-admin and ftp cedentials to your site.

With best regards
Brian Johnson

#58948 Copied

OPTBRAS

Participant

April 23, 2015 at 09:53

Okay see below

Please, contact administrator
for this information.

#58949 Copied

Brian Johnson

Member

April 23, 2015 at 09:55

Please provide us with ftp credentials as well.

With best regards
Brian Johnson

#58950 Copied

OPTBRAS

Participant

April 23, 2015 at 10:26

okay below

Please, contact administrator
for this information.

#58963 Copied
Stan Russell

Participant

April 23, 2015 at 10:41
Hello,
as we can see – you are using third-party plugin ‘WooCommerce TM Extra Product Options’ for cart shipping options. This plugin is not supported by our theme so we recommend you to contact its developer for assistance.

In addition You can add following code in custom.css file to remove second cart totals

.woocommerce > .cart_totals{ display: none; }

Regards,
Stan Russell.
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OPTBRAS

Participant

April 23, 2015 at 10:55

Thank you, i will have to do that. I did ask before purchasing the plugin and i was told that you could not test all plugins and i had to install at me own risk. Oh well

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OPTBRAS

Participant

April 23, 2015 at 10:58

I again, is this also why the shipping method is not being checked? I just put that code in for now and the shipping is not being checked?

🙁

#58991 Copied

Brian Johnson

Member

April 23, 2015 at 11:07

Hello

Please clarify your request with more details/ screenshots.

With best regards
Brian Johnson

#59004 Copied

OPTBRAS

Participant

April 23, 2015 at 11:30

It is one of the issues illustrated in the previous message. Image below

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Brian Johnson

Member

April 23, 2015 at 12:46

Please check your ftp credentials because we are unable to login.
You may also comment the code in the file wp-content/themes/legenda/woocommerce/cart/cart.php on line 162 and the issue should be fixed.

With best regards
Brian Johnson

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OPTBRAS

Participant

April 23, 2015 at 13:34

Hi, everything is correct. i dont understand about < ?php do_action( ‘woocommerce_cart_collaterals’ ); ? what would i do with it?

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Eva Kemp

Participant

April 23, 2015 at 14:03

Hello,

You need remove the code < ?php do_action( 'woocommerce_cart_collaterals' ); ?> in the file wp-content/themes/legenda/woocommerce/cart/cart.php on line 162. After that check Cart page.

Regards,
Eva Kemp.

#59092 Copied

OPTBRAS

Participant

April 23, 2015 at 15:49

Hi, i did that and my entire site crashed!!

I have put it back now, did i do something wrong? What should i do now?

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Robert Hall

Participant

April 23, 2015 at 15:50

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#59198 Copied

OPTBRAS

Participant

April 23, 2015 at 15:55

Below 🙂

Please, contact administrator
for this information.

#59202 Copied

Brian Johnson

Member

April 23, 2015 at 16:36

Hello

Sorry. We cannot login to ftp. See errors below:

Please, contact administrator
for this information.

#59220 Copied

OPTBRAS

Participant

April 23, 2015 at 16:38

below

Please, contact administrator
for this information.

#59221 Copied

Eva Kemp

Participant

April 23, 2015 at 17:26

Hello,

Sorry, but we still can’t log in.
Please reset FTP password.

Thank you.
Regards,
Eva Kemp.

#59250 Copied

OPTBRAS

Participant

April 28, 2015 at 09:11

I dont understand, its working fine for me, im logged in now!

Please, contact administrator
for this information.

#60178 Copied

Brian Johnson

Member

April 28, 2015 at 09:18

Please try to copy and paste login and password from this forum. We are getting following error:(in private content).

With best regards
Brian Johnson

Please, contact administrator
for this information.

#60180 Copied

OPTBRAS

Participant

April 28, 2015 at 09:41

Hi, i cant see the private content, its hidden?

#60193 Copied

Stan Russell

Participant

April 28, 2015 at 10:11

Hello,

please check admin credentials you provided us with. We are encountering ‘Error 530 Login authentication failed’ when trying to log in your admin panel.

Please take our apologies for ‘private content’ notification – it is visible to 8theme staff only.

Regards,
Stan Russell.

#60200 Copied

OPTBRAS

Participant

April 28, 2015 at 10:49

Hi,

All information that i have and works, as im working on the site today are as follows: –

Please, contact administrator
for this information.

#60219 Copied

Eva Kemp

Participant

April 28, 2015 at 12:31

Hello,

Sorry, but we still can’t log in via FTP:
http://storage3.static.itmages.com/i/15/0428/s_1430220605_2131562_76cb0bd71e.png
Could you please show a screenshot with the settings of your FTP client?

Thank you.
Regards,
Eva Kemp.

#60247 Copied

OPTBRAS

Participant

April 28, 2015 at 12:37

Okay, well i dont understand, but i cant do anything else, i have been on it most of today and its been loggin fine.

I cant change the password due to having issues with it when i first started out.

I will have to wait until your next update comes out and only hope that the issue is sorted.

i have got the message about woocommerce files being out of date, and i think this is the issue.

Thanks anyway

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Eva Kemp

Participant

April 28, 2015 at 13:44

Hello,

Our new theme version will be released in a week approximately.
Please take our apologies for inconveniences.

Thank you.
Regards,
Eva Kemp.

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