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Essential Grid Broken on iPhone - by zackherman

This topic has 12 replies, 2 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

zackherman

Participant

April 17, 2015 at 17:27

I am using the essential grid on the home page and it’s not loading on iPhone 6 (chrome & safari) and I’ve seen mixed results on an iPhone 5.

Works fine on a Galaxy S6.

I asked their support but since it’s bundled with your theme they told me that you guys support it.

Please help!

As you can see it loads fine on a non-essential grid page http://www.crispdecals.com/shop

Please, contact administrator
for this information.

#57780 Copied

11 Answers

Eva Kemp

Participant

April 17, 2015 at 18:12

Hello,

Could you please show a screenshot what content of your site you see on iPhone 6? Are you getting any errors?

Thank you.
Regards,
Eva Kemp.

#57785 Copied

zackherman

Participant

April 20, 2015 at 02:01

http://www.crispdecals.com/images/iphone1.png

#57944 Copied

Eva Kemp

Participant

April 20, 2015 at 10:18

Hello,

Your home page is loading for us. Please check it if the issue persists with default WordPress theme.

Thank you.
Regards,
Eva Kemp.

#58002 Copied

zackherman

Participant

April 20, 2015 at 15:35

I’ve already done this. It works on the regular WordPress theme. Also if you saw my original message, I said that it even works at /shop which doesn’t have Essential Grid

#58101 Copied

zackherman

Participant

April 21, 2015 at 17:03

Hello? It seems like you guys aren’t actually trying to solve this issue. This is very pressing and it’s taking forever.

Please help!

#58495 Copied

Eva Kemp

Participant

April 23, 2015 at 12:21

Hello,

Sorry for a delay. I’ve checked the site and it’s working fine:
http://storage1.static.itmages.com/i/15/0423/s_1429787961_6837032_4b3a2f36ec.png
Please try to check it with another Internet provider.

Thank you.
Regards,
Eva Kemp.

#59039 Copied

zackherman

Participant

April 23, 2015 at 14:26

ARE YOU KIDDING ME?!? DID YOU READ THE TICKET? IT’S NOT WORKING ON AN IPHONE 6.

This support is a joke!

#59154 Copied

zackherman

Participant

April 23, 2015 at 14:58

I’ve checked on different browsers, different Internet providers, etc. Please do your job and actually help.

#59169 Copied

Eva Kemp

Participant

April 23, 2015 at 16:17

Hello,

Please take our apologies, we’d like to help you but we can’t replicate the issue from our side:
http://storage1.static.itmages.com/i/15/0423/s_1429801899_2623480_7657722a56.png
We tested the site on iPhone 6 and didn’t see any problems, all content was loaded fine.
Please check the site on other Apple devices.

Thank you.
Regards,
Eva Kemp.

#59209 Copied

zackherman

Participant

April 23, 2015 at 16:19

I did check on other apple devices. That’s why I said iPhone 6. I even said in my first post that it works on some iPhone 5s. Do you guys read the entire post?

#59210 Copied

Eva Kemp

Participant

April 23, 2015 at 16:51

Hello,

Yes, we read your post.
Please take our apologies but we can’t replicate the problem. Your site is loading fine on our side http://storage1.static.itmages.com/i/15/0423/s_1429801899_2623480_7657722a56.png . We also tested it on iPhone 6 and iPhone 5 devices.

Regards,
Eva Kemp.

#59234 Copied
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