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Updated WordPress – Theme Options Not Working

This topic has 16 replies, 4 voices, and was last updated 10 years, 8 months ago ago by Stan Russell

KlaasKoopman2

Participant

April 17, 2015 at 14:44

I have bought this theme and using it on my site. It was good for a long time, but today I updated wordpress and suddenly the changes I made to the theme options are not working. Not even if I make the changes again and save it. The changes still stand in the options (like different bg color or logo) but I don’t see them on the front.

#57731 Copied Theme version: ? WooCommerce version: latest

15 Answers

Robert Hall

Participant

April 17, 2015 at 15:29

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#57751 Copied

KlaasKoopman2

Participant

April 17, 2015 at 17:30

Okay, see below.

Please, contact administrator
for this information.

#57781 Copied

Eva Kemp

Participant

April 17, 2015 at 19:11

Hello,

The credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#57804 Copied

KlaasKoopman2

Participant

April 17, 2015 at 19:59

try now with info below

Please, contact administrator
for this information.

#57824 Copied

Eva Kemp

Participant

April 18, 2015 at 10:05

Hello,

Please update the theme to the latest version as well as the required plugins.
You can download plugins at this link:
https://www.8theme.com/download-plugins/
Please watch this tutorial (it’s for Legenda theme but the process is identical):

https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#57852 Copied

KlaasKoopman2

Participant

April 21, 2015 at 08:46

Dear Eva Kemp,

I have updated the theme as stated above. Also exported the settings of the child theme and installed the original child theme as it is in the file. And then imported these settings, but nothing changes.

I now changed it back to the child theme called ‘Dews’ so the visitors see a semi proper site.

Please help me out?

#58305 Copied

Eva Kemp

Participant

April 21, 2015 at 09:18

Hello,

You didn’t update the plugins as was instructed.
Please update them. You can download the latest versions at this link https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#58316 Copied

KlaasKoopman2

Participant

April 21, 2015 at 10:01

Okay those are uploaded aswell, still no changes.

#58333 Copied

Eva Kemp

Participant

April 21, 2015 at 16:45

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#58491 Copied

KlaasKoopman2

Participant

April 21, 2015 at 17:36

ftp information below

Please, contact administrator
for this information.

#58520 Copied

Eva Kemp

Participant

April 22, 2015 at 13:58

Hello,

May we reupload the theme?

Thank you.
Regards,
Eva Kemp.

#58711 Copied

KlaasKoopman2

Participant

April 22, 2015 at 21:26

That is okay, if you are sure you also keep a backup of the current situation. I also have a backup of the current theme as is. I don’t have a backup of the settings though.

#58852 Copied

Eva Kemp

Participant

April 23, 2015 at 09:15

Hello,

The problem was caused by the plugin Custom Facebook Feed Pro Smash. I’ve deactivated it. Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#58925 Copied

KlaasKoopman2

Participant

April 23, 2015 at 09:31

Dear Eva,

So I cannot use that plugin and your theme? Or can I use the plugin, but when I want to update the themesettings I need to deactivate the plugin?

#58933 Copied

Stan Russell

Participant

April 23, 2015 at 10:50

Hello,
this plugin was not tested and is not supported by our theme. If you want to use it with our theme anyway – you need to contact plugin developer for assistance.

Regards,
Stan Russell.

#58973 Copied
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