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Urgent image sizes + quote for help - by Muriel

This topic has 18 replies, 3 voices, and was last updated 9 years ago ago by Brian Johnson

Muriel

Participant

April 13, 2015 at 14:45

Hi,

I’ve resized my images to 555px x 741 px for my sinlge product page. I have added each image to the variations tabs on product page. But images appear distorted and cut, more like 500 x 300px…I’ve tried to resize again but does not work.
Also I’ve ticked on lightbox option but when I click on image nothing happens…
What sizes the images need to have to appear correct on single product pages?
Please check http://balbucio.com.br/product/colares-geo/

I will need various customisation changes by the end of the week, do you offer this service? If I send you the list, would you be able to quote me for those?

My email is: muriel@tropicaliz.com

Thanks in advance,

Kind Regards,

Muriel

#56542 Copied Theme version: woopress

17 Answers

Brian Johnson

Member

April 13, 2015 at 16:17

Please regenerate thumbnails after resizing them with “regenerate thumbnails” plugin.
Feel free to write on this forum. We will assist you in minor customization in most of the cases. If requested customization task requires development/adding special features to the theme we usually offer paid service which is currently not available because of big amount of work with themes update.

With best regards
Brian Johnson

#56568 Copied

Muriel

Participant

April 13, 2015 at 20:20

Hi Brian,

Thanks for your reply. However, I think I explained badly. I haven’t touch any of the theme settings, nor change the dimensions on woocommerce/settings/products/display. I’ve just changed the dimensions on the actual pictures and upload different sizes to test on the product page (in the variations tabs) – So my question is, what size do i need to save/upload my image for it to be display correctly? When I save to 555px x 741px on .png, it appears distorted and cut…

Or do I do need to do the “regenerate plugin” as you said?

Thanks

Muriel

#56639 Copied

Muriel

Participant

April 13, 2015 at 20:21

Hi Brian,

Thanks for your reply. However, I think I explained badly. I haven’t touch any of the theme settings, nor change the dimensions on woocommerce/settings/products/display. I’ve just changed the dimensions on the actual pictures and upload different sizes to test on the product page (in the variations tabs) – So my question is, what size do i need to save/upload my image for it to be display correctly? When I save to 555px x 741px on .png, it appears distorted and cut…

Or do I do need to do the “regenerate plugin” as you said?

Thanks

Muriel

#56640 Copied

Eva Kemp

Support staff

April 14, 2015 at 10:03

Hello,

Your original images should have dimensions 1425px × 1900px approximately.
Please try to reupload them in high resolution.

Thank you.
Regards,
Eva Kemp.

#56746 Copied

Muriel

Participant

April 14, 2015 at 14:09

Hi Eva,

Thanks for your help. Ok it works when I upload images on product pages/product gallery (on the right), but as I have several colours per product, I’m trying to upload them on the product pages, in the variations tabs, then I upload the right image for each colours (on each variation). So when the user go on single product page he can select the color and the appropriate image appear…you see what i mean? When I do that, it crops my images and distort them. What size do the original images have to have in this case?

Thanks

Muriel

#56822 Copied

Eva Kemp

Support staff

April 14, 2015 at 14:25

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#56831 Copied

Muriel

Participant

April 14, 2015 at 15:33

Thanks Eva, please find below in private content the info.

Thanks

Muriel

Please, contact administrator
for this information.

#56857 Copied

Eva Kemp

Support staff

April 14, 2015 at 15:54

Hello,

Sorry, but the credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#56862 Copied

Muriel

Participant

April 14, 2015 at 16:16

Ok sorry try these ones instead:

thanks a lot

Please, contact administrator
for this information.

#56868 Copied

Eva Kemp

Support staff

April 14, 2015 at 16:52

Hello,

Please disable “Hard Crop” in Woocommerce > Settings > Products tab > Display > Product Images and regenerate thumbnails with the plugin http://wordpress.org/plugins/regenerate-thumbnails/ .

Thank you.
Regards,
Eva Kemp.

#56883 Copied

Muriel

Participant

April 14, 2015 at 19:52

Hi Eva, I’ve disabled Hard Crop and regenerated the thumbnails with the plugin but it still does not work…any other idea? please check: http://balbucio.com.br/product/colares-geo/
as an example…
thanks for your help

Muriel

#56935 Copied

Eva Kemp

Support staff

April 15, 2015 at 09:11

Hello,

Please try to upload images for variations with dimensions 1425px × 1900px approximately and regenerate thumbnails.

Thank you.
Regards,
Eva Kemp.

#57015 Copied

Muriel

Participant

April 15, 2015 at 19:31

Hi Eva,

I’ve tried to upload images for variations as you said and then regenerate thumbnails, but still have the same problem…could you please check again? is it a bug?

Thanks a lot

Muriel

#57240 Copied

Brian Johnson

Member

April 16, 2015 at 14:44

Please

Provide us with ftp credentials to your site.

With best regards
Brian Johnson

#57478 Copied

Brian Johnson

Member

April 16, 2015 at 15:19

Hello,

You’re using old theme and plugins versions. Please update them.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
It is for another theme but the process is identical.
Don’t forget to make backup your site before updating.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

With best regards
Brian Johnson

#57498 Copied

Muriel

Participant

April 16, 2015 at 15:37

Please find below, is that it?

thanks

Muriel

Please, contact administrator
for this information.

#57504 Copied

Brian Johnson

Member

April 17, 2015 at 07:56

Hello

Did you update theme and plugins? We can also make an update for you in case you confirm that backup is already done.

With best regards
Brian Johnson

#57613 Copied
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