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Custom tabs problem - by a2vwqarzkx - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

a2vwqarzkx

Participant

April 9, 2015 at 13:30

Hi,

I wrote previously a topic with sidebar problem: https://www.8theme.com/topic/defult-sorting-on-home/
Now I have problem with custom tabs under the single product.
They are only visible when I add them for the first time. When I edit them – disappear.
What is wrong? I have theme and plugins up-to-date.
You have my admin credentials in previous topic.

Thanks.

#55966 Copied

19 Answers

Robert Hall

Participant

April 9, 2015 at 14:01

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#55973 Copied

Brian Johnson

Member

April 9, 2015 at 14:13

Did you edit/customze default woocommerce files for tabs?

With best regards
Brian Johnson

#55978 Copied

a2vwqarzkx

Participant

April 9, 2015 at 14:39

@Robert, I sent you credentials in Private Content.

@Brian, no.

Please, contact administrator
for this information.

#55996 Copied

Eva Kemp

Participant

April 9, 2015 at 16:51

Hello,

You need add description for your products. For example, I’ve written “test” in the description for the product “Cuddling Washing Gel” and “Description” tab is shown now.
Please clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#56046 Copied

a2vwqarzkx

Participant

April 9, 2015 at 18:05

Eva,

I added description in main field but I still can’t see the customs tabs.
I see only main description, custom tab is not visible…

#56065 Copied

Eva Kemp

Participant

April 9, 2015 at 19:17

Hello,

Add some content in Theme Options > Single Product Page > Custom Tab title.

Regards,
Eva Kemp.

#56080 Copied

a2vwqarzkx

Participant

April 9, 2015 at 19:23

This is not solution for my problem. I want to add different custom tabs for each product because each product has different composition of chemistry.

#56082 Copied

a2vwqarzkx

Participant

April 10, 2015 at 08:56

So, do you know solution for my issue?

#56142 Copied

a2vwqarzkx

Participant

April 10, 2015 at 21:44

@Eva, @Robert, @Brain, anyone? 🙂

#56299 Copied

Eva Kemp

Participant

April 10, 2015 at 21:51

Hello,

We’re investigating the issue.
You’ll be notified as soon as possible.

Please take our apologies.
Thank you for understanding and patience.

Regards,
Eva Kemp.

#56302 Copied

a2vwqarzkx

Participant

April 13, 2015 at 09:00

Hi,

It is 2 days since you last answered in my topic.
Did you check my issue?

#56486 Copied

Eva Kemp

Participant

April 13, 2015 at 18:55

Hello,

Sorry for a delay.
Some plugin is causing the issue.
I’ve disabled 3rd-party plugins and custom tab is working now.
Please check the product “Cuddling Washing Gel” and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#56626 Copied

a2vwqarzkx

Participant

April 14, 2015 at 14:53

Hi Eva,

Thanks for your respond, but it is still not working.
When I edit custom tab fields, these fields are empty after publishing.

#56839 Copied

a2vwqarzkx

Participant

April 15, 2015 at 19:39

Hi,

Problem solved, thanks.

Next question. How I can remove the shadow under the main background on the site?
http://scr.hu/2dhe/rier2

#57246 Copied
Robert Hall

Participant

April 15, 2015 at 19:55
Hello,

Please add this code in custom.css file

.boxed .st-container{ box-shadow: none !important; }

Regards,
Robert Hall.
#57251 Copied
a2vwqarzkx

Participant

April 15, 2015 at 20:41

Thanks for quick reply, but I have only default.custom.css file.
Should I rename it?

#57266 Copied

Robert Hall

Participant

April 15, 2015 at 21:00

Hello,

Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

Regards,
Robert Hall.

#57267 Copied

a2vwqarzkx

Participant

April 16, 2015 at 08:56

It works, thanks Robert!

#57336 Copied

Eva Kemp

Participant

April 16, 2015 at 09:01

Hello,

You’re welcome.

Regards,
Eva Kemp.

#57340 Copied
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