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Forbiddenn, 403 error - by Riley - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 10 years, 3 months ago ago by Brian Johnson

Riley

Participant

March 24, 2015 at 10:31

Hello,
I have done an upploloading of whishlist and woocommerce on thursday and after that i couldn’t have any access to my site from my house : the message is “Forbiddenn, 403 error / or Forbidden, You don’t have permission to access / on this server”.
However, I can have the access from another place and from my iphone but when i click on all the products, they drive on an error page. I haven’t done any things else than upploading the two pluggins.
It would be formidable if you could give me an hand to solve that problem as i can’t work on “maroufl” anymore. I have tried to find solutions on all friday and yesterday but didn’t find any….
I Thank you per advance.
Receive my best thoughts.
Vivien

Please, contact administrator
for this information.

#51929 Copied Theme version: Woopress WooCommerce version: the last one

15 Answers

Brian Johnson

Member

March 24, 2015 at 11:42

Hello

I have checked your site and found that issue is caused that some plugins(top commetars, post_layout, wassup) is causing incompatibility and errors with current version of wordpress. Try to disable/update them. The scope of our support lays beyond maintaining these plugins. You may enter admin panel if you will rename wp-content/plugins to wp-content/plugins_.

With best regards
Brian Johnson

#51947 Copied

Riley

Participant

March 25, 2015 at 15:14

Hello Brian,
I thank you for your answer,the same message remains unfortunately… So i am really lost in regards to the possible issues (i tried to contact OVH (which provides the platform) and Free (which allows the Wifi service; but they don’t find the problem)…
I am going to try to replace a safeguard of Maroufl from last wednesday, hoping it will work again. If not, i hope you can help me, as i will not be able to keep on the construction of the site, which could be very bad for me!..
I
Receive my best regards.
Vivien

#52289 Copied

Riley

Participant

March 25, 2015 at 15:53

I have done it (restore with a week ago version) and it is worth than before!
There is just an “error” page when i click on “www.maroufl.com!!!
PLEASE HELP!!!!
Thanks per advance
Vivien

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for this information.

#52307 Copied

Eva Kemp

Participant

March 25, 2015 at 15:57

Hello,

As I see your site is working.
Please clarify how we can replicate the issue.

Thank you.
Regards,
Eva Kemp.

#52313 Copied

Riley

Participant

March 25, 2015 at 16:10

OK, it works on my iphone but not on the two macs of my house…
BUT : when i click on the image named “Le crapaud”, ti rides me on a page where e you can read “Posted on fervor…”+ ?attachment_id=508” instead of the product page which gives all the details component.

It is the same for all the others images of “homepage”, they don’t drive on product pages…

So, my tentative to upload a “a week ago version” didn’t work…

#52323 Copied

Eva Kemp

Participant

March 25, 2015 at 16:54

Hello,

We can’t connect to FTP.
Please check the credentials.

Thank you.
Regards,
Eva Kemp.

#52339 Copied

Riley

Participant

March 25, 2015 at 17:05

Here are my ftp codes in private content…
Thanks Eva to have a look

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for this information.

#52343 Copied

Riley

Participant

March 25, 2015 at 17:07

Here are my ftp codes in private content…
Thanks Eva to have a look

Please, contact administrator
for this information.

#52345 Copied WooCommerce version: the last one

Eva Kemp

Participant

March 25, 2015 at 17:52

Hello,

The problem was caused by “better-wp-security” plugin.
I’ve renamed its folder to “better-wp-security_old” in wp-content/plugins directory.
Please clear browser cache and check your site.

Thank you.
Regards,
Eva Kemp.

#52361 Copied

Riley

Participant

March 26, 2015 at 08:44

Hello Eva,
Thanks for your last answer. It still doesn’t work…
On your computer, do you manage to click on “Le crapaud” or other paintings and do you land on the product page of the painting with all the explanations and other photos?

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for this information.

#52451 Copied Theme version: Woopress WooCommerce version: Last one

Eva Kemp

Participant

March 26, 2015 at 10:27

Hello,

I’ve set permalinks settings to default and now products information is loading on single product pages.
Please clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#52479 Copied

Riley

Participant

March 27, 2015 at 11:05

Hello Eva,
Sorry not to answer as quick as you. I thank you very much for your intervention. The website works perfectly every where instead of my home place. But you have done a lot and resolved problems i had outside my place!
Just one question, do you think that that the codes on .access ou php.admin may be involved in the problem i have in my apartment?
Thanks for everything

Vivien

#52769 Copied

Eva Kemp

Participant

March 27, 2015 at 14:59

Hello,

Sorry, but that code you should check with your programmer or ask your host to do this.

Thank you.
Regards,
Eva Kemp.

#52821 Copied

Riley

Participant

March 28, 2015 at 09:06

Hello Eva,
I didn’t have the opportunity to try to enter in Maroufl admin since today and since your “reparation”, at an other place (as you know i still have the “Forbidden message” at my place”…
The problem now is that i don’t have any access to the site if I tape “www.maroufl.com/admin” nothing happen….
A big hand would be marvelous.
Have a nice week-end.
Thanks for all
Vivien

Please, contact administrator
for this information.

#52965 Copied Theme version: last one

Brian Johnson

Member

March 28, 2015 at 09:24

You will be able to enter to the admin panel if you will rename wp-content/plugins to wp-content/plugins_. This will disable all plugins for a while and you will be able to enable them again manually. Then you should rename this folder to the content/plugins back. Also you may enable wp-dubug option to see the multiple error messages from plugins. You may try to disable/repair plugin files and check with your host other(php,.htacces, etc.) including security settings.
Also try to use this link http://maroufl.com/wp-admin/ to access admin panel instead of http://maroufl.com/admin/

With best regards
Brian Johnson

#52975 Copied
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