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  jcmeboutique

  Participant

  March 17, 2015 at 16:19

  I am having an issue where customer’s cannot complete their orders. They get all the way to the final checkout and enter their credit card number then submit and get the following message “We were unable to process your order, please try again.” I’ve put it in sandbox mode to test and am getting the same message. One customer said she got an error about a jquery or something but I’ve been unable to repeat that message. The order will show up in my orders as pending payment.

  I’ve also tested with the cash on delivery option and sometimes it will go through and sometimes I get the same error message.

  Please, contact administrator
  for this information.

  #50233 Copied Theme version: 1.7.1 WooCommerce version: 2.3.6
  3 Answers
  

  Brian Johnson

  Member

  March 17, 2015 at 16:36

  Hello.

  Please try to disable some third-party plugin. It is likely that one of them causing an error.

  With best regards
  Brian Johnson

  #50240 Copied
  

  jcmeboutique

  Participant

  March 18, 2015 at 04:12

  After deactivating all 3rd party plugins except woocommerce and the ones that are part of the Royal Theme I get the following error.

  incorrecly formatted JWS payload

  #50362 Copied
  

  Eva Kemp

  Participant

  March 18, 2015 at 13:47

  Hello,

  Please check if the issue persists with default WordPress theme.
  If it does then you have to contact Woocommerce support concerning this problem.

  Thank you.
  Regards,
  Eva Kemp.

  #50473 Copied
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