Product images dissapear when clic into details

5 replies2 participantsUpdated by Jack Richardson

  • Avatar: Aldo Carrillo
    Aldo Carrillo
    Participant

    Ive update and patched everyting as possbile , but whe I go and try enter a product that has diferente colors o variations, the iage seems to load but the goes blank.
    Ive noticed that whe clicking the same color te image tends to appear, but I dont know what coud be happenig.

    Please note the follogin link as an example

    https://www.hemeraperu.com/blusa-belisa/

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    #476796 Copied

    5 Answers

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Aldo Carrillo,

    We have noticed that you have installed a custom plugin named “woo product variation gallery.” It appears there may be a compatibility issue between this plugin and our swatches. Please be aware that there is currently a WooCommerce variation gallery as well as our built-in Variation gallery feature, as shown here: https://gyazo.com/088b323cc96f6b567d00cb781dd91d1e. Therefore, the use of an additional plugin is not necessary in this case.

    Could you please clarify whether you have already configured multiple products using this plugin, or if it can be replaced with our suggested alternative (WooCommerce or our built-in feature)? Additionally, could you let us know when this issue occurred? Was it after a WooCommerce update or following any modifications on your server?

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #476799 Copied
    Avatar: Aldo Carrillo
    Aldo Carrillo
    Participant

    please replace it witht he alternatie you see fit, given we tried that plugin as a way to ovecome that issue. It seems the issue happend along 60 days ago when updating some plugins, we dont know the exact date. but ti was defitenlty before the last update on woocomerce.

    Regards

    #476813 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Aldo Carrillo,

    Could you please clarify whether you have already configured multiple products using this plugin,

    Kind regards, Jack Richardson
    The 8theme’s team

    #476815 Copied
    Avatar: Aldo Carrillo
    Aldo Carrillo
    Participant

    For what I know, we have not use it at all. We just put it to try but did do anything else given they asked for a pro version.

    #476822 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Aldo Carrillo,

    We have deactivated the requested plugin on your website. Subsequently, we enabled one of the built-in Variation gallery settings provided, as shown here: https://gyazo.com/60a0c4dfe41d825013af57d8fd0d5534 (enabled the default WooCommerce feature). On the product you previously mentioned, we added a few images for testing on several variations: https://gyazo.com/e0e54b8d692262401f0bfdd528003a49, https://gyazo.com/a5bb7f3073f7a397822e2ab27b81029d. Here is an example from the frontend: https://gyazo.com/78991cb38f97216d7f9a670c9d4ddd47.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #476823 Copied

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