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Checkout issue with time sales booster and plugin conflict

This topic has 6 replies, 2 voices, and was last updated 1 week, 1 day ago ago by Jack Richardson

Anastasia

Participant

September 30, 2026 at 21:27

Hello!

I’m contacting you today because of issues that have occurred after the latest updates and a plugin conflict.

1. On checkout – the sale booster with the time indication is showing twice. Checked all settings but I have no idea why:
https://prnt.sc/gA3zSDqfp13x

2. My shipping provider is changing the plugin they use but the new one has a conflict with the theme (according to them, I contacted them and they checked the site, said that there is no issue with the plugins and it must be the theme).
Before I continue, let me just quickly let you know that the two plugins cannot be both active at the same time. https://prnt.sc/coJlacRPrUnt

The issues are a few: https://prnt.sc/LEWfQZlhnMfl
– A (circled with red): This field is for choosing the delivery type. Even if you try to change it, the form refreshes and shows the first one again.
– B (yellow): This field is for the newsletter subscription, after the form refreshes, it gets in the middle of it.
– C (green): A button here is missing.

I apologize, those is quite a lot of things. Thank you in advance for your help!

Best regards,
Anastasia

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5 Answers

Jack Richardson

Support staff

October 1, 2026 at 05:58

Hello @Anastasia,

We kindly request that you provide the correct administrative credentials or adjust the account permissions for the user you have attached, as all pages are currently locked for us on both the frontend and backend. Alternatively, you may create a separate account specifically for our needs. Screenshots are attached in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

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Anastasia

Participant

October 1, 2026 at 09:41

Hi Jack,

Sorry for the inconvenience – the blue button in lumi-baby.com2.png means Save, after clicking it you could continue to the backend as normal. I just did it for you and you can access the website as normal https://prnt.sc/_KzaLNDdVmmL
I hope you have no other issues!

Best regards,
Anastasia

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Jack Richardson

Support staff

October 1, 2026 at 12:16

Hello @Anastasia,

We noticed that your Checkout page contained a shortcode for the Checkout page, which already included the Sales Booster countdown in the content. Additionally, you had attached the Sales Booster widget to your checkout template. To ensure only one Sales Booster is displayed on the checkout template, we have removed the section with the duplicate element.

Regarding the issues on the Checkout page, we observed that they are caused by your plugin, as shown in this screenshot: https://prnt.sc/T4tALg_uu8nc. We kindly ask you to verify if the issue persists with the default theme on your staging website. Alternatively, you can temporarily activate the default theme on your live website.

If the issues also occur with the default theme, please contact the plugin’s support team, as we can only assist with issues directly related to our products.

If possible, please recreate the issue on your staging website and provide us with temporary wp-admin access to check compatibility with the default theme. We would appreciate it if you could share this information privately. Currently, we believe the issues may also be present in the default theme test, but we have not tested this on your website without your permission.

Best Regards,
Jack Richardson
The 8Theme’s Team

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Anastasia

Participant

October 1, 2026 at 16:29

Hi Jack,

Thank you for fixing the doubled sales booster!

I tested and the checkout form works correctly with the Default theme and nothing else changed. I’m sending you a video to see it yourself. I hope it helps.

About the staging site – I’m leaving the link in the Private area.

Best regards,
Anastasia

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Jack Richardson

Support staff

October 1, 2026 at 17:03

Hello @Anastasia,

We value your time and have conducted a test on your staging website with both our XStore theme and XStore Core disabled. The issue with selecting certain fields during the checkout process persists, indicating that this problem is not related to our theme or plugin. A video of our test is attached in the private area from two file-sharing services (same video). Thank you for your understanding. If you could provide us with the steps that demonstrate the issue occurring only with our theme, please include them in your response.

Best regards,
Jack Richardson
The 8Theme’s Team

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