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  Pites

  Participant

  September 7, 2026 at 09:30

  On Friday, a customer reported an issue with credit card payments, and we verified that it indeed occurs. Credit card payments are rarely used by customers in our country, which made this problem difficult to spot earlier.

  Specifically, after selecting credit card payment and entering the card details, the data disappears as soon as the user scrolls or moves the mouse down to proceed with the checkout. Could you please help look into this? We have no idea what might be causing it.

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  #475855 Copied
  3 Answers
  

  Jack Richardson

  Support staff

  September 7, 2026 at 12:02

  Hello @Pites,

  Could you kindly disable the “Sticky sidebar” setting in your Theme Options under WooCommerce -> Cart/Checkout layout (https://gyazo.com/a0d1005fe69365dda33a77846631f632) and then check the results? If you still require our assistance, please provide us with temporary wp-admin access in the private content.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #475859 Copied
  

  Pites

  Participant

  September 7, 2026 at 12:17

  GERAT, it works.
  Is it change anything else after I turn it off ?

  #475860 Copied
  

  Jack Richardson

  Support staff

  September 7, 2026 at 12:27

  Hello @Pites,

  No, it just disabled the sticky sidebar on your cart/checkout pages.

  Kind regards, Jack Richardson
  The 8theme’s team

  #475862 Copied
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