Why wont download files show on a product page, I want people to download documents without purchace

This topic has 2 replies, 2 voices, and was last updated 5 days, 16 hours ago ago by Jack Richardson

  • Avatar: S
    S
    Participant
    September 2, 2026 at 18:25

    I would like to easily add pdf files so users can view them or download them. How can I do this? I have tried the add fiel approach but the link doesn’t show up after I add it.
    Thank you

    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2026 at 06:14

    Hello @S,

    Could you please provide us with detailed information regarding your product configurations? We were able to successfully create the product and download the link in its settings, as shown here: https://gyazo.com/90836a23357d0960a6eb375d146681a8. The product frontend can be viewed here: https://gyazo.com/1af0df289ca05bf00c9bdcf0387a21bc. The URLs for download should be attached in the customer order email but not displayed on the single product page.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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