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Urgent: Cart & Shipping Functionality Issues

This topic has 3 replies, 2 voices, and was last updated 1 day, 22 hours ago ago by pckeycallout

pckeycallout

Participant

August 27, 2026 at 15:13

Hi XStore Support,

The website’s cart flow is not working properly, and the Advanced Shipping Module is also not functioning correctly.

Products are not consistently staying in the cart when navigating between pages/reloading, and the shipping methods/prices are not appearing or updating correctly based on the customer’s postcode. This is directly affecting the checkout process and customer experience.

Please investigate this urgently, as both the cart functionality and postcode-based shipping need to work reliably throughout the website.

I’d appreciate it if you could check the theme’s cart/checkout functionality and compatibility with the Advanced Shipping Module and provide a proper fix rather than a temporary workaround.

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2 Answers

Andrew Mitchell

Support staff

August 28, 2026 at 17:34

Hello, pckeycallout,

Thank you for providing access. First and foremost, we kindly ask you to update all plugins, including XStore Core, as well as the theme to their latest versions. Alternatively, please grant us permission to do so.

Best regards,
8Theme’s Team

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pckeycallout

Participant

August 29, 2026 at 13:00

Hello 8Theme’s Team,

Thank you for the update.

Yes, please go ahead and update all the plugins, including XStore Core, as well as the XStore theme to their latest versions. You have our permission to proceed with the updates.

Please let us know once everything has been updated and checked.

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