Most of the products are not showing and Brands are missing

This topic has 7 replies, 3 voices, and was last updated 1 week, 3 days ago ago by Tony Rodriguez

  • Avatar: Jakt
    Jakt
    Participant
    August 13, 2026 at 00:16

    Hello,

    There are several products that are not loading, and the product search functionality is also not working at all.

    I performed plugin troubleshooting and found that the issue appears to be related to the compatibility between Elementor, Pro Elements, and the theme itself. It seems that the latest version of the theme may have caused the issue.

    Our website is currently down, and we are receiving a significant amount of traffic, so this is quite urgent.

    Could you please provide me with the complete theme files for version 9.7.5 or 9.7.6 so I can roll back the website and get it working again? I also did the rollback to the wordpress core files to the previous but that didnt help either.

    I would really appreciate your help as soon as possible.

    https://jaktvildmark.se/product/nocpix-lumi-l19/
    https://jaktvildmark.se/product/nocpix-ace-h50r-zm-vm-rail/

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    6 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 13, 2026 at 07:01

    Hello @Jakt,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jakt
    Jakt
    Participant
    August 13, 2026 at 08:58

    Thank you for your prompt reply, I have shared it below.
    Please have initiate an investigation asap and fix it as this is a live website and it got broken differently, like for few products, unable to load from the search bar, layout is kinda odd and anything related to brands are missing. SO FREAKING ODDD!!!

    There is like a brand carrousel in the homepage and it is not loading from the filters too!!

    I wanna tell you one more thing :

    If the product has a brand name attached then it doesn’t load, if it is not attached then it do loads.
    Something is wrong with the brands for sure!

    Hope that helps you to investigate the issue, thanks!!

    https://jaktvildmark.se/product/tipsun-6v-24ah-litiumbatteri-lifepo4/

    https://jaktvildmark.se/product/hikmicro-falcon-fq50l-2-0-thermal-monocular/

    Thanks!

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 13, 2026 at 10:00

    Hello @Jakt,

    The issue is caused by your custom CSS, as shown in this link: https://gyazo.com/e10e7a93bea1df58784740e204f75acb. You have created a custom CSS snippet that hides all selectors with “brand” in the class name. By default, products with any brand assigned to such taxonomy are attached in the main div, similar to other product categories and tags, as illustrated here: https://prnt.sc/u0ZhAmMIEUH5. We have commented on your custom CSS, so please check it now.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jakt
    Jakt
    Participant
    August 13, 2026 at 11:08

    Thanks a lot!
    I appreciate it <3

    Avatar: Jakt
    Jakt
    Participant
    August 13, 2026 at 11:08

    Thanks for the support! My topic “Most of the products are not showing and Brands are missing” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 13, 2026 at 11:08

    Dear Jakt,

    Thanks for being part of our WordPress & WooCommerce community!

    We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

    Together, we’re shaping a better WooCommerce experience for everyone.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Most of the products are not showing and Brands are missing’' has been successfully resolved, and the topic is now closed for further responses

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