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Static block not working on mobile menu –

This topic has 8 replies, 2 voices, and was last updated 1 week, 3 days ago ago by Jack Richardson

tatad

Participant

August 7, 2026 at 03:55

Hi Team,

Im using the 8theme options on my main menu to display a static block – how ever when navigating the website via mobile. the static block appear to be buggie. I’m attaching a video recording of the issue.

Thanks in advance.

Please, contact administrator
for this information.

#472629 Copied

7 Answers

Jack Richardson

Support staff

August 7, 2026 at 07:05

Hello @tatad,

Upon first analyze we checked and found that issue can be caused by the AJAX lazy-loading on static block.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

#472631 Copied

tatad

Participant

August 7, 2026 at 19:21

Hi Jack,

Sharing details here…

Please contact administrator
for this information.

#472683 Copied

Jack Richardson

Support staff

August 10, 2026 at 06:22

Hello @tatad,

Sorry for the delay in answering, due to weekends.

Could you please clear your browser cache and the cache in your cache plugin, and then check again? Additionally, we kindly ask you to verify the issue across different browsers to ensure it is not related to a specific browser.

Best regards,
Jack Richardson
The 8Theme’s Team

#472927 Copied

tatad

Participant

August 12, 2026 at 16:19

Hi I’ve clear cache on both sides, It keeps on happening. I tested Brave, Samsung Internet and Chrome mobile browsers.

#473205 Copied

Jack Richardson

Support staff

August 12, 2026 at 16:28

Hello @tatad,

Could you kindly attempt to disable the Motion effects on your Header Containers -> Advanced? It appears that the issue may be caused by the Elementor sticky feature, which duplicates the content and, in some cases, causes it to overlay one over another.
Such feature is not enabled on our theme demos as we use our built-in Header sticky settings that does not make such issue on scroll, while the Elementor built-in motion sticky features could affect it on scroll.

Best regards,
Jack Richardson
The 8Theme’s Team

#473206 Copied

tatad

Participant

August 12, 2026 at 16:32

Copy that, I had to use the elementor sticky feature because when using the built-in sticky header and applied to both sections; the sections overlapped with each other. I wasnt able to overcome this issue with the built-in feature. Can I achieve it thou?

#473207 Copied

Jack Richardson

Support staff

August 13, 2026 at 06:33

Hello @tatad,

You can consolidate the sections you wish to make sticky into a single parent container and apply the built-in sticky feature to that section, rather than enabling sticky settings on two separate sections. If you require further assistance, please provide temporary wp-admin access in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

#473274 Copied
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