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Totally disapointed with “Compare” functionanlity

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Jack Richardson

javi_web

Participant

August 4, 2026 at 12:19

Hello,
Something is wrong. I can add products but when I go to the compare page the products listed are not right (are different). Besides, after a few seconds the product’s table disappear.

What is happening?

Does this functionality some kind of cumtomization? Can I decide what fields should be compared?
Ex.: SKU in not an important data to be considered in a product comparative.

Thank you.
Regards,
Javi.

Please, contact administrator
for this information.

#472502 Copied

1 Answer

Jack Richardson

Support staff

August 4, 2026 at 15:17

Hello @javi_web,

Are you experiencing any issues when logged in or logged out? The built-in Compare functionality offers basic settings and configuration. However, if you require more advanced settings, you can install a plugin for Compare functionality, such as YITH Compare.

In our tests, we checked the Compare feature for both logged-in and logged-out customers, and the Compare table displayed correct results: https://gyazo.com/97b1a1a97f7e82671995bce3b059622b.

The content of the Compare table can be customized in Theme Options -> WooCommerce -> Compare [https://gyazo.com/c84be3e07ae32d318c307d83805713b2] (backend settings and Live theme options).

Compare/Wishlist requires configurate the specific cookies to set in your cache plugins for correct work: https://www.8theme.com/documentation/xstore/support/cookies/

If you have specific steps to reproduce the issue, please provide us with a video of your testing or try using the plugin instead of our built-in functionality and check again.

Best Regards,
Jack Richardson
The 8Theme’s Team

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