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Filter etheme_swatches doesn’t work on woocommerce native brand archive

This topic has 7 replies, 2 voices, and was last updated 1 hour, 1 minute ago ago by javi_web

javi_web

Participant

July 23, 2026 at 08:31

Hello,
I have detected that this filter doesn’t detect product’s attribute listed in the archive page. I have added the default Woo filter too only to show you the error as simple as I am able.

Please, find details and examples in private field.

If you needed change the template you should advice me before do it. But, in my opinion, the issue is caused by the widget programming.

Let me know if you need anything else.

Regards,
Javi.

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6 Answers

Andrew Mitchell

Support staff

July 23, 2026 at 16:47

We are currently unable to connect to your FTP server. Please find the details in the attached files.

Best regards,
The 8Theme Team

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javi_web

Participant

July 28, 2026 at 15:51

Hello Andrew,
I have whitelisted several IP for your workmates. Could you share with me your public IP address to enable it? If it’s not already enabled.

Thank you.
Regards,
Javi.

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Andrew Mitchell

Support staff

July 29, 2026 at 08:07

Hello, I have added IP address to the private content

Best regards,
8Theme’s Team

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javi_web

Participant

July 29, 2026 at 08:23

Hello,
Done!

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Andrew Mitchell

Support staff

July 29, 2026 at 16:47

Hello, javi_web,

We reviewed the case and understand the issue now. The etheme_swatches_filter widget works correctly on product category and product tag archives, but it does not properly detect the WooCommerce native Brands archive using the product_brand taxonomy.

So the problem is not caused by your template. It is related to incomplete compatibility of the swatches filter widget with WooCommerce native brand archive pages.

Our development team is already working on the fix. Once we have a confirmed result, we will let you know immediately.

Best regards,
8Theme’s Team

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javi_web

Participant

July 29, 2026 at 17:34

Hello Andrew,
Thank you!

I look forward to hearing from you.

Regards,
Javi.

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