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Issues with page speed and bandwidth consumption.

This topic has 18 replies, 2 voices, and was last updated 28 minutes ago ago by Razland

Razland

Participant

July 15, 2026 at 20:06

My XStore site was working so well running smoothly but since a couple of days (June 13 to be precise) crawlers from bing and some unknown ones were hitting so heavily my site, specifically urls with no canonical such as brands. Now i search deep in the theme and i realize you guys have changed a lot in the hub from XStore, there just to be buttons to update css and cache from the general settings but that section was completely wiped from this new version. We used to have tabs in the settings and there are no longer none of those. And i also saw the new toggle for “noindexing” just to ask you guys if some how all of these is due to changes in the theme. I have just updated everything and it is working but is so slow to load the site.

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17 Answers

Andrew Mitchell

Support staff

July 16, 2026 at 07:09

Hello, Razland,
Could you please let us know which version of the theme you were using before the update, and also provide us with access to the admin panel and FTP?

Best regards,
8Theme Team

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Razland

Participant

July 16, 2026 at 21:43

Hello in the private area you will find the access for both platforms WP and FTP. I also added a couple of images from AWStats

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Andrew Mitchell

Support staff

July 17, 2026 at 07:28

Hello, Razland,

Thank you for providing access. Unfortunately, the link to the admin panel is not working, and the login buttons on your website are missing. Could you please send us the correct link to log in to the admin panel?

In addition, we are unable to connect to the FTP server and receive the following error message:
“Connection timed out after 20 seconds of inactivity.”

Best regards,
8Theme Team

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Razland

Participant

July 17, 2026 at 19:29

Sorry for not sending the link to access to the WordPress Admin. In the private area is the custom link. I am trying to figure it out whats is happening with the FTP Access, i am contacting my hosting provider to seewhat is happening.

Just a side note right now the site is with an 429 error to many petitions and all this is happening since i updated the theme i do not know if it is related.

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Razland

Participant

July 18, 2026 at 01:26

Can you please try with these credentials?

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Andrew Mitchell

Support staff

July 20, 2026 at 08:04

Hello, Razland,

Thank you for providing access to the admin panel. We have adjusted the XStore options under the “Speed Optimization” settings. The theme should now operate more stably, although there may be a temporary increase in load as the caches are being regenerated.

Unfortunately, the FTP access is still not functioning.

Best regards,
8Theme Team

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Razland

Participant

July 20, 2026 at 15:59

What about the excess of crawler bots on the page. OK Could work if u granted you with access to the CPanel?

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Andrew Mitchell

Support staff

July 21, 2026 at 06:51

Hello, Razland,

Regarding the large number of bots, this issue is not related to the theme itself. We recommend using one of the available anti-bot plugins, such as Wordfence, or even implementing Cloudflare for maximum bots protection

Best regards,
8Theme Team

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Razland

Participant

July 22, 2026 at 01:06

Well i just can say that from the moment i updated the theme the problem presented itself. as you can see in on of the images, from an stable 2 -3 gb consumption it jumped to 18-19GB. But well i am just connecting dots. Thank you anyway.

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Andrew Mitchell

Support staff

July 22, 2026 at 14:36

Hello Rozland,

I understand your concern. From our side, the theme itself does not generate crawler or bot traffic. However, after an update, certain files, cache, or page URLs may change, which can sometimes cause search engines or other bots to crawl the site more actively for a short period.

To determine exactly what happened, we need to review the server access logs to identify which bots, IP addresses, or user agents used the bandwidth. If possible, please provide temporary access to your cPanel or hosting panel, or ask your hosting provider to send the access logs for the period before and after the update.

We will then check whether any theme-related files or URLs are being requested unusually often.

In the meantime, we recommend enabling Cloudflare or another CDN/firewall solution, as this is usually the most effective way to manage aggressive bot traffic and reduce bandwidth usage.

Best regards,
8Theme Team

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Razland

Participant

July 27, 2026 at 17:29

Thank you i will share the acceso to the CPANEL. The site is still so slow. Now i like to really point some issues here. The site was working really great, but, my error log is constantly capturing errors around Elementor, and XStore amp, you can see all those in the error log, now you will see two error logs one of them is huge (around 600mb) i analyzed with AI one specific error with a lot o serialize data in it, this error caused a Data base shutdown and it seems related with the XStore brand filter feature. Now i mention the crawl situation because the most visited page is muebleriasdelportal.com/brands/lg and a lot of combinations around this. And it all started around July 13th, i can confirm if that day is when we updated the theme, but around that day is when we actually updated the theme, we did not do anything on the web site and the crawl bot started to flood that specific address. We installed Cloudflare and we manage to stop the flood in to that specific url, but the crawls are still flooding the website. We have other site hosted on the same hosting account and only this one is having that problem.

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Razland

Participant

July 27, 2026 at 17:36

I leave the analysis made with AI. This error presented on July 24th, and also i have lots of errors from elementor, and not just on recent dates but from weeks or even months.

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Andrew Mitchell

Support staff

July 28, 2026 at 07:45

Hello, Razland,

The size of this transient depends on the number of filters, and it functions in the same way as any other WooCommerce transient. Without using the transient, the page would take even longer to load, as all this data would be retrieved from the database in real-time. Currently, using the transient as a cache for these values is the best solution

Best Regards,
8Theme’s Team

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Razland

Participant

July 28, 2026 at 16:30

Ok but is is normal to create an error that increase my Error log to almost 640MB? I guess you are still in progress of checking my backend

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Razland

Participant

July 28, 2026 at 22:37

Quick update. The site keeps getting a huge error log i entered in the site today and the error log is a 1.3 GB file size. i am downloading the file to se what is doing that.

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Andrew Mitchell

Support staff

July 29, 2026 at 08:10

Hello, Razland,

Please send us the link to the error log. Additionally, indicate whether you have added any AI-generated code to the theme files, child theme, or elsewhere, and whether you have granted AI assistants access to the theme files

Best regards,
8Theme’s Team

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Razland

Participant

July 29, 2026 at 15:57

I gave you access to the whole Cpanel. inside the file manger you can seee the error log, but right now i erase the logs since they are 1.6 GB. but if you wait for tomorrow or even a little bit late on the day you will see the error log. Now i have not given any access or installed any code generated by AI i am only using the AI as an assitant, describing and presenting the info and following its recommendations. What kind of recommendations, installling Cloud Flare and using some features from it, But i guarantee you guys i have not installed any code or gave any access to the AI.

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