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How do I de-activate some of the post types generated by Xstore

This topic has 22 replies, 2 voices, and was last updated 1 month, 1 week ago ago by Jack Richardson

hdowthwaite

Participant

July 9, 2026 at 12:53

I wish to get rid of the following, as I have my own custom post types and some of these are duplicates.
Posts
Testimonials
Xstore Builders
Sales Booster
Email Builder
Slides
Mega Menus

I currently have a plugin hiding them from the dashboard, but I would like to get rid of them. I have tried disabling testimonials in theme options, but is causing conflicts and still showing on refresh.

Please, contact administrator
for this information.

#471763 Copied

21 Answers

hdowthwaite

Participant

July 9, 2026 at 15:16

Can someone please reply to my request? thanks

#471771 Copied

Jack Richardson

Support staff

July 9, 2026 at 15:23

Hello @hdowthwaite,

Our theme includes the White Label Branding plugin, which allows you to configure certain sections and pages to be hidden: https://gyazo.com/2dbe1ef8a0ec62473b174d7b0753c54d. Once you have completed the necessary configurations, you can safely remove the White Label Branding plugin: https://gyazo.com/ea9b057cc06b653f4d05705d14c50140.

Built-in testimonials can be managed in the Theme Options: https://gyazo.com/b8d9be705b9096515b54c032dce835d5.

Regarding other post types, these were created on your website by your developer using the ACF plugin: https://gyazo.com/fad9b851597c0897bb35d4a9d83da2c4. If you wish to hide or disable them, please contact your developer or submit a request on the official ACF plugin support forum, as this matter is related to their plugin and not to our theme.

Best regards,
Jack Richardson
The 8Theme’s Team

#471772 Copied

hdowthwaite

Participant

July 9, 2026 at 15:57

Hi Jack,

You haven’t solved my issue, when I switch testimonials off in Theme Options, it appears back on the dashboard.
I wish to get rid of the highlighted on the dashboard bar. As I have duplicated post types which I created with ACF plugin. They are conflicting. I want to keep all ACF post types.

Thanks

Files is visible for topic creator and
support staff only.

#471775 Copied

Jack Richardson

Support staff

July 9, 2026 at 16:06

Hello @hdowthwaite,

The issue may be related to your website, as you are using the Nitropack plugin, which caches most content, theme options, and object cache is set. We recommend clearing your caches or temporarily disabling the cache configuration, and then checking the results.

Best regards,
Jack Richardson
The 8Theme’s Team

#471777 Copied

hdowthwaite

Participant

July 9, 2026 at 17:01

That gives me a solution to hideing the testimonials if it works? but how do I delete ‘Xstore Builders’ ‘Slides’ ‘Posts’ and ‘Mega Menus’ from the dashboard?

Thanks

#471781 Copied

Jack Richardson

Support staff

July 10, 2026 at 06:08

Hello @hdowthwaite,

Our built-in features, “Slides” and “Mega Menus,” are displayed only when the Elementor plugin is active. It appears that these features may also be cached on your website same as testimonials post type.

Regarding the XStore builders, we have provided a solution that allows you to configure the visible panel pages using our White Label Branding plugin (https://www.8theme.com/topic/how-do-i-de-activate-some-of-the-post-types-generated-by-xstore/#post-471772). After completing the configuration, you may remove the plugin.

Our theme includes the White Label Branding plugin, which allows you to configure certain sections and pages to be hidden: https://gyazo.com/2dbe1ef8a0ec62473b174d7b0753c54d. Once you have completed the necessary configurations, you can safely remove the White Label Branding plugin: https://gyazo.com/ea9b057cc06b653f4d05705d14c50140.

Best regards,
Jack Richardson
The 8Theme’s Team

#471786 Copied

hdowthwaite

Participant

July 10, 2026 at 12:24

Hi, I have another dev site which I have the same issue, see screenshot attached.
There is no cache on the site and the testimonials will not switch off. When you refresh your browser it appears again.
The ‘slides’ and ‘mega menus’ appears in the admin bar, but I don’t have elementor plugin installed, as suggested above?

Maybe this is a theme issue? latest wordpress conflict?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#471795 Copied

Jack Richardson

Support staff

July 10, 2026 at 14:13

Hello @hdowthwaite,

Could you please also provide temporary FTP access to your development website so that we can perform the necessary checks?

Best regards,
Jack Richardson
The 8Theme’s Team

#471798 Copied

hdowthwaite

Participant

July 13, 2026 at 10:31

Hi Jack,
Yes I have added them to the private content area.
Thanks

Please contact administrator
for this information.

#471816 Copied

Jack Richardson

Support staff

July 13, 2026 at 11:06

Hello @hdowthwaite,

Please check it now. To prevent certain menu items in dashboard from being displayed, we temporarily added some code snippets to your child theme’s functions.php file. These changes have now been removed, and the Slides/Mega Menu display settings have been updated programmatically.

Best regards,
Jack Richardson
The 8Theme’s Team

#471818 Copied

hdowthwaite

Participant

July 13, 2026 at 12:44

Thanks jack, however this hasn’t resolved the ‘testimonials’ issue. When I switch it off in ‘Live Theme options’, when I refresh my browser it is switched back on? there is no caching on this site, so that isn’t effecting it?

#471820 Copied

Jack Richardson

Support staff

July 13, 2026 at 13:31

Hello @hdowthwaite,

Please check now. We have disabled the Testimonials settings on both of your websites (https://gyazo.com/eab35a265d1d1c169feb9a856c3ef528), and the page no longer appears in the dashboard.

Best regards,
Jack Richardson
The 8Theme’s Team

#471821 Copied

hdowthwaite

Participant

July 13, 2026 at 13:56

Unfortunately Jack, I still see it on both sites, see screenshot uploaded! switching it off doesn’t work.

Files is visible for topic creator and
support staff only.

#471822 Copied
Jack Richardson

Support staff

July 13, 2026 at 14:22
Hello @hdowthwaite,

We were unable to identify the source of this issue; however, we have implemented a solution that prevents the Testimonials section from appearing in your dashboard. Please check it now.

The solution we applied is as follows (in case the built-in Testimonials feature is enabled, it will automatically be disabled):

add_action('init', function() { if ( get_theme_mod('testimonials_type', false) ) { set_theme_mod('testimonials_type', false); } });

Best regards,
Jack Richardson
The 8Theme’s Team
#471824 Copied
hdowthwaite

Participant

July 13, 2026 at 14:43

thanks Jack, perfect.

#471825 Copied

hdowthwaite

Participant

July 13, 2026 at 15:19

Please check it now. To prevent certain menu items in dashboard from being displayed, we temporarily added some code snippets to your child theme’s functions.php file. These changes have now been removed, and the Slides/Mega Menu display settings have been updated programmatically. – please can you explain what you did here? as I need to replicate on other sites? I can’t see any extra functions only the testimonial one, thanks.

#471827 Copied

Jack Richardson

Support staff

July 14, 2026 at 06:28

Hello @hdowthwaite,

We would like to inform you that we have added the custom snippet to your child theme’s functions.php file. Please refer to our previous reply for details: https://www.8theme.com/topic/how-do-i-de-activate-some-of-the-post-types-generated-by-xstore/#post-471824.

These changes have been implemented on both of your websites.
Example: https://gyazo.com/0513d8cca360254d1127fbad52e4b0a0

Best regards,
Jack Richardson
The 8Theme’s Team

#471842 Copied

hdowthwaite

Participant

July 14, 2026 at 09:15

Hi Jack, yes I see the ‘testimonials’ snippet in functions file.

However I would like to know how you did the following: To prevent certain menu items in dashboard from being displayed, we temporarily added some code snippets to your child theme’s functions.php file. These changes have now been removed, and the Slides/Mega Menu display settings have been updated programmatically.

How did you hide sides/mega menu ? I can’t see any code for this in functions file?

Thanks

#471854 Copied
Jack Richardson

Support staff

July 14, 2026 at 09:59
Hello @hdowthwaite,

We have temporarily added the following code snippet to your child-theme/functions.php file:

add_action('init', function() { set_theme_mod('etheme_slides', false); set_theme_mod('etheme_mega_menus', false); });

After adding it, we refreshed a page on your website to trigger the code, and then we removed the snippet from your functions.php file.

If you would like to enable these menu items, you can copy the same code, change the values to “true,” refresh any page, and then remove the code again.

Best regards,
Jack Richardson
The 8Theme’s Team
#471859 Copied
hdowthwaite

Participant

July 14, 2026 at 10:51

Thanks Jack

#471861 Copied

Jack Richardson

Support staff

July 14, 2026 at 12:37

Hello @hdowthwaite,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

#471863 Copied
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