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Head.js wont load - by robertkooijman - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 10 years, 9 months ago ago by Stan Russell

robertkooijman

Participant

March 4, 2015 at 10:46

Hi there,

…wp-content/themes/legenda/js/head.js?ver=4.1.1

wont load! And therefor the site wont load either.

What’s the problem?

Grtz, Robert

Please, contact administrator
for this information.

#47176 Copied Theme version: 2.5

9 Answers

Stan Russell

Participant

March 4, 2015 at 13:20

Hello,

please provide us with FTP access for your site in private content.

Regards,
Stan Russell.

#47244 Copied

robertkooijman

Participant

March 4, 2015 at 13:25

Hi Stan,

See private.

Rgds, Robert

Please, contact administrator
for this information.

#47247 Copied

Eva Kemp

Participant

March 4, 2015 at 15:06

Hello,

As I see your site is working fine.
Please clarify how we can replicate this problem.
What errors and where do you see?

Thank you.
Regards,
Eva Kemp.

#47278 Copied

robertkooijman

Participant

March 4, 2015 at 16:11

Hi Eva,

See picture in private.

Because the head most of the time not load (since this morning) the page stops loading at that point. A blank page is the result.

Hope you can fix this soon. It is a important time for reservations.

Regards, Robert

Please, contact administrator
for this information.

#47320 Copied

Eva Kemp

Participant

March 4, 2015 at 21:27

Hello,

I’ve checked your site and head.js file is loading:
https://s3.amazonaws.com/fvd-data/notes/168674/1425500660-Dp360E/screen.png

Please try to check your site with other Internet provider. Also check error logs on a server where your site is hosted or ask your host to do this. There should be some errors if the problem really exists.

Thank you.
Regards,
Eva Kemp.

#47422 Copied

robertkooijman

Participant

March 5, 2015 at 00:32

Thank you Eva,

I will check tomorrow. The problem seems to be resolved by itself. Any idea what the cause can be, besides my internet provider? Because I was not the only one who experienced the issue. And everything worked besides the head.js

Regards, Robert

#47460 Copied

Eva Kemp

Participant

March 5, 2015 at 09:36

Hello,

Sorry, but error_log should checked at first.
It might be caused by some issues on a server.

So is the problem resolved now?

Thank you.
Regards,
Eva Kemp.

#47513 Copied

robertkooijman

Participant

March 5, 2015 at 11:35

Hi Eva, there was a firewall issue. So the problem is resolved now. Thank you again for your support. Regards, Robert

#47553 Copied

Stan Russell

Participant

March 5, 2015 at 11:42

Hello,

you are welcome!

Regards,
Stan Russell.

#47555 Copied
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