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Website critical error when activating required “Pro Elements” plugin after importing template

This topic has 6 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Jack Richardson

Marlon

Participant

July 7, 2026 at 11:14

Hi,

I have imported your template into the theme, and the website breaks when the “Pro Elements” plugin is activated. This plugin is included/required as part of the template.

The error shown on screen is:

> “There has been a critical error on this website.”

I tested it by disabling only the Pro Elements plugin, and the website works again. However, when it is disabled, several template features stop working, so it seems the template depends on this plugin.

Everything is updated to the latest version. The website was working before, so I need to know if there is any known conflict with Pro Elements, Elementor, WordPress, WooCommerce, or the PHP version.

Could you please check this issue and provide a solution or a compatible/updated version of the plugin included with the template?

I have attached a screenshot of the error.

Thanks.

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for this information.

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5 Answers

Jack Richardson

Support staff

July 7, 2026 at 12:22

Hello @Marlon,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#471689 Copied

Marlon

Participant

July 7, 2026 at 12:27

Yes, sure.
Regards

Please contact administrator
for this information.

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Jack Richardson

Support staff

July 7, 2026 at 12:38

Hello @Marlon,

We have enabled the debug log to investigate the fatal errors, and it appears that Imunify360 (installed on your hosting) triggered a false positive and mistakenly removed an Elementor Pro class responsible for querying Archive Descriptions. Elementor has already contacted Imunify to resolve the issue, and the false flag has been removed.

Websites using Imunify360 should automatically restore the removed file; however, depending on your hosting environment, you may need to reinstall Elementor Pro manually.

Therefore, we kindly ask you to contact your hosting provider. Additionally, please note that the wp-admin login URL you provided does not grant us access to the dashboard, so we were unable to check your plugin versions or other settings.

Best regards,
Jack Richardson
The 8Theme’s Team

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for this information.

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Marlon

Participant

July 7, 2026 at 17:37

ok thanks!

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Jack Richardson

Support staff

July 8, 2026 at 06:34

Hello @Marlon,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

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