Return to previous page

Urgent: Site Homepage – Landing page not rendering properly

This topic has 17 replies, 2 voices, and was last updated 4 days, 6 hours ago ago by Mark

Mark

Participant

July 4, 2026 at 16:17

Hello 8theme Support Team

I trust that you are well.

Please be advised that we subscribed to and updated the WooCommerce Table Rate Shipping and Extra Custom Product Options plugins.

We noticed that on the website’s landing page some of the category tile images, as well as the payment method icons in the footer are either not rendering correctly or are not displaying at all.
We are hopeful that the recent plugin updates will assist in improving the overall health, performance of the website.

Please have a look at both plugin updates and check whether everything is functioning correctly on the front end? If there are any issues that still require attention, we would appreciate it if you could investigate them and let us know your findings.

We appreciate your assistance and look forward to your feedback once you’ve completed the checks.

Best regards, Mark

#471571 Copied

16 Answers

Andrew Mitchell

Support staff

July 6, 2026 at 06:23

Hello, Mark,

Please provide us with the link to the page, as well as access to the admin panel and FTP.

Best regards,
8Theme Team

#471601 Copied

Mark

Participant

July 6, 2026 at 07:16

Hello Andrew

Thank you for your email and the contents thereof noted.
Please find information below under private content for your reference. Your response will be appreciated.

Best regards, Mark

Please contact administrator
for this information.

#471613 Copied

Mark

Participant

July 6, 2026 at 07:45

Hello Andrew

Please provide us with an 8theme email address so we can invite you as a collaborator.

Best regards, Mark

#471616 Copied

Mark

Participant

July 6, 2026 at 12:20

Good day, Andrew

Please see messages for your reference. Your response will be appreciated.

Best regards, Mark

#471627 Copied

Andrew Mitchell

Support staff

July 6, 2026 at 13:19

Hello, Mark,

We have added the email address to the private content.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#471636 Copied

Mark

Participant

July 6, 2026 at 13:55

Good day, Andrew

Please see message below in private content for your reference. Your response will be appreciated.

Best regards, Mark

Please contact administrator
for this information.

#471640 Copied

Andrew Mitchell

Support staff

July 7, 2026 at 06:49

Hello, Mark,

Unfortunately, we have not yet received an invitation from you by email.

Best regards,
The 8Theme Team

#471672 Copied

Mark

Participant

July 7, 2026 at 14:03

Hello Andrew

For your information, we have added 8themes@gmail.com as a collaborator on our control panel and you should have received an email notification. Could you kindly confirm once you have received it?

Best regards, Mark

#471703 Copied

Andrew Mitchell

Support staff

July 8, 2026 at 06:43

Hello, Mark,

Unfortunately, we are unable to act as a collaborator in this format. Therefore, we kindly ask you to provide us with FTP access to your website.

Best regards,
8Theme Team

#471719 Copied

Mark

Participant

July 8, 2026 at 07:39

Hello Andrew

Please see message below in private content for your reference. Your response will be appreciated.

Best regards, Mark

Please contact administrator
for this information.

#471723 Copied

Andrew Mitchell

Support staff

July 8, 2026 at 14:21

Hello, Mark,

While connecting to the FTP, we are receiving the following error:

Connection timed out after 20 seconds of inactivity.

Additionally, when trying to access the admin panel, we encounter an error indicating that the specified user does not exist.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#471733 Copied

Mark

Participant

July 9, 2026 at 14:23

Hello Andrew

Thank you for your message.

Please find information below under private content for your reference. Your response will be appreciated.

Best regards, Mark

Please contact administrator
for this information.

#471765 Copied

Andrew Mitchell

Support staff

July 9, 2026 at 16:17

Hello, Mark,

Thank you for providing access. Unfortunately, the access to the admin panel is limited, and we are unable to check whether an image has been added to the category. We also cannot connect to the FTP. However, we can see that a third-party plugin element is being used to display the categories, so we recommend contacting the author of that plugin for further assistance.

Best regards,
8Theme Team

#471778 Copied

Mark

Participant

July 16, 2026 at 17:01

Good day, Andrew or Jack

Urgent Investigation Required – Homepage Images Not Rendering. I hope you’re doing well. We’re following up regarding the homepage image rendering issue that we recently reported. As previously advised, several images on our homepage are either not rendering at all or only rendering partially.

Refreshing sometimes brings back some images, but the issue remains inconsistent. Affected elements include the slider images, tile images, featured and new arrivals sections, brand icons and payment method icons. We understand your team previously had limited backend access, so we have now updated your user role from editor to administrator, which gives you full access to our WordPress backend.

Given that our landing page is the primary entry point for customers, resolving this issue is a high priority. Could you please urgently investigate the root cause and advise on the best path to restore full functionality? If you need anything further from us, let us know. Thank you in advance for your prompt attention and support.

Kind regards, Mark

Content is visible for topic creator and
support staff only.

#471940 Copied

Andrew Mitchell

Support staff

July 17, 2026 at 07:53

Hello, Mark,

Based on the information you have provided, this issue does not appear to be related to the XStore theme itself.

The theme only outputs the image URLs in the page markup, while the actual image files are delivered by your server, CDN, cache layer, or image optimization service. If some images fail to load or appear only after refreshing, this is typically caused by one of the following:

– Server-side caching
– CDN caching (e.g., Cloudflare, BunnyCDN, etc.)
– Image optimization or lazy-load plugins
– Hosting-level caching or security rules affecting static files

We recommend checking the browser’s Network tab while the issue occurs and verifying the HTTP status codes returned for the missing images. If they return anything other than 200 OK (for example, 403, 404, 5xx, or timeout), this indicates that the issue arises before the theme is involved.

We also suggest temporarily disabling any caching, CDN, or image optimization services and clearing all caches (hosting cache, plugin cache, CDN cache, and browser cache) to determine whether the behavior changes.

Best regards,
8Theme Team

#471947 Copied

Mark

Participant

July 22, 2026 at 20:42

Hello Andrew

My apologies for only writing to you now.

Thank you for your assistance and support.

Best regards, Mark

#472032 Copied
Viewing 17 results - 1 through 17 (of 17 total)

The issue related to '‘Urgent: Site Homepage – Landing page not rendering properly’' has been successfully resolved, and the topic is now closed for further responses

Urgent: Site Homepage – Landing page not rendering properly

Explore our best WordPress WooCommerce Themes collection