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Best method to fill incomplete translations

This topic has 13 replies, 2 voices, and was last updated 1 minute ago ago by Ayan Rahman

javi_web

Participant

June 28, 2026 at 16:41

Hello,
Despite of I downloaded and applied “official” translations files (Loco translation plugin). There are plenty of words and sentences are not included in such files. Please, find attached an screenshot.
In order to publish my website as soon as possible but keeping in mind to help the 8theme community, what method do you recommend me to translate untranslated terms.
If fact, it’s difficult to understand how such important words are not inside official translations.

Thank you for your help.
Best regards,
Javi.

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12 Answers

Ayan Rahman

Support staff

June 29, 2026 at 05:37

Hi,

Thank you for reaching out to us.

Could you please provide the correct wp-admin access details? We need to review your translation settings to assist you further.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Warm Regards,
The 8Theme Team

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javi_web

Participant

June 29, 2026 at 07:13

Hello Ayan,
Sure, find it in the private content WP field.

Regards,
Javi

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Ayan Rahman

Support staff

June 29, 2026 at 10:14

Hi,

Please provide access for this pop-up also – https://gyazo.com/95bfb99f385d5b1405305f75ed03819d

Warm Regards,
The 8Theme Team

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javi_web

Participant

June 29, 2026 at 10:30

Hi Ayan,
I had it. It is the first one I sent you.

I provide you it again.
Regards,
Javi.

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Ayan Rahman

Support staff

June 29, 2026 at 14:00

Hi,

We appreciate your prompt response.

1/ Please provide a link to the page from your screenshot where the translations are not working correctly.

2/ Could you please provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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javi_web

Participant

June 29, 2026 at 14:26

Hi,
1/ It is not possible. But, If you make an order you will arrive to it. Select Bank Transfer as payment method.

2/ Please, find it attached. If you could not connect, send me your public IP address to enable it in the firewall.

Regards,
Javi.

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Ayan Rahman

Support staff

June 29, 2026 at 16:42

Hi,

Private Content

Warm Regards,
The 8Theme Team

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javi_web

Participant

June 29, 2026 at 17:08

Hi Ayan,
Thank you so much!

So, why did I see it in English? Did you have to make any changes? I don’t understand.

Regards,
Javi.

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Ayan Rahman

Support staff

June 30, 2026 at 06:26

Hi,

You’re welcome!

We’ve re-scanned the translation of WooCommerce and the theme via WPML → Theme and Plugin

Warm Regards,
The 8Theme Team

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javi_web

Participant

June 30, 2026 at 07:29

Hi Ayan,
Oh no! We didn’t want use that plugin for translations. I mean, we use Loco Translate for static contents because WPML adds heavy performance problems and we use it the minimum (Only for not statics contents).

So the problem came from “Woocommerce” plugin?

Please, confirm me.

Regards,
Javi.

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javi_web

Participant

June 30, 2026 at 08:00

Hi,
Loco translate says all is already translated.

What do you think it was the problem?

Thank you.
Regards,
Javi.

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Ayan Rahman

Support staff

June 30, 2026 at 13:40

Hi,

The sync button should be clicked: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Warm Regards,
The 8Theme Team

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