Theme performance issues – slow, category page issues and others

This topic has 9 replies, 3 voices, and was last updated 1 minute ago ago by Jack Richardson

  • Avatar: jaswinders
    jaswinders
    Participant
    June 23, 2026 at 07:00

    From the time I installed this theme demo and started working, it has been slow and some features dont work. Need your immediate support with 1) creating product listing pages 2) slow loading builder and backend. I am trying to create this category product listing page, but it doesnt work no reflect product as listing. Please check asap.

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    8 Answers
    Avatar: jaswinders
    jaswinders
    Participant
    June 23, 2026 at 14:29

    any update on this pls.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 24, 2026 at 06:03

    Hello, jaswinders,

    We have identified that the issue with the editor not loading on the category page is caused by the WPCode Lite plugin, specifically by one of the scripts it adds. If you deactivate this plugin, you will notice that the problem with loading the editor on the category page disappears.

    Best regards,
    8Theme Team

    Avatar: jaswinders
    jaswinders
    Participant
    June 24, 2026 at 06:25

    We have deactivated the CodeLite plugin. But still the product grid listing does not work on the page, only product carousel works. Why? And why the banner image cant be added, its not reflecting. Please check.
    https://www.webarro.online/sanmarco/household-category/
    https://www.webarro.online/sanmarco/product-category/household/

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2026 at 09:10

    Hello @jaswinders,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards, Jack Richardson
    The 8theme’s team

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    Avatar: jaswinders
    jaswinders
    Participant
    June 24, 2026 at 09:22

    FTP Access shared below

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2026 at 13:07

    Hello @jaswinders,

    Could you please check it now?

    The issue occurred because the Gutenberg templates were imported on demo content import process, which caused WordPress to recognize your demo as Gutenberg-based and therefore skip loading the Elementor assets. However, your original content was created using the Elementor builder.

    Please also note that we found some customizations that might affect certain layout changes: https://gyazo.com/c9f2e2de1688041f92c626d8ff77ee23.

    Your content is now displayed correctly: https://gyazo.com/6b6e6b7b7d572248cffdbc2e0feca4f7.

    If you have any further questions, please refer to our documentation: https://www.8theme.com/documentation/xstore/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: jaswinders
    jaswinders
    Participant
    June 24, 2026 at 13:11

    Thanks for that. So, is it advisable to use WPCode Lite plugin? or activating this again causes conflict?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2026 at 13:31

    Hello @jaswinders,

    You may activate and test it. If you do not encounter any issues, you can keep it active; otherwise, you may deactivate it.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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