Links in FAQ answer on product page doesn’t work

Hello, Jacomijn,

Thank you for reaching out to us.

The issue you are experiencing with the FAQ links collapsing instead of opening the linked page may be related to the way the FAQ toggle script is initialized on the product page. It could be preventing normal link behavior within the FAQ content.

To resolve this, please try the following steps:
1. Check if there are any JavaScript errors in the browser console when clicking the link.
2. Temporarily disable third-party plugins to see if there is a conflict.
3. Ensure that your theme and all plugins are updated to their latest versions.

If the issue persists and you prefer to remove the “Frequently Asked Questions” button from the product page, you can disable it in Theme Options > WooCommerce > Single Product Builder or by using custom CSS to hide the element or remove it using single product elementor builder Alternatively, you can add the FAQ block manually using a shortcode in the desired section of the product page.

Please let us know if you need further assistance or specific guidance on applying these changes.

Best Regards,
8Theme’s Team

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hi,

Thank you for your reply..

https://gyazo.com/75877b4ade619e8b51f56b3376bde4b3 – please check and provide the correct credentials.

Warm Regards,
The 8Theme Team

Hello @Jacomijn,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello, Jacomijn,

Thank you for providing access. We have noticed that you are using an outdated version of the theme and some third-party plugins. Please update them, or grant us permission to do this on your behalf.

Best regards,
The 8Theme Team

Hello @Jacomijn,

We hope this message finds you well.

We were unable to locate any products on your website. Kindly provide us with the correct wp-admin access details, any product URL, and any other relevant information in your response. This will enable us to review the matter without needing to repeatedly request the correct credentials or ask additional questions. Our aim is to assist our customers efficiently, and prolonged conversations can make it challenging to fully understand your primary request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

Thank you for providing us with the correct access. Could you kindly clarify whether the FAQ accordion tab was implemented using an additional plugin or through custom modifications? Additionally, could you please provide us with temporary FTP access? Our analysis indicates that we need to debug the issue by making some modifications to the templates, which is not possible with only wp-admin access.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

Could you kindly check now? We have implemented a JavaScript code snippet in your child theme’s functions.php file and tested it, and it is now working correctly.

Frontend result: https://gyazo.com/ce960a4135c48548daa8f4af771dad4a

Code snippet:

add_action( 'wp_enqueue_scripts', 'xstore_child_rescope_wc_tabs_delegation', 999 );
function xstore_child_rescope_wc_tabs_delegation() {

  if ( ! function_exists( 'is_product' ) || ! is_product() ) {
    return;
  }

  $handle = wp_script_is( 'wc-single-product', 'enqueued' ) ? 'wc-single-product' : 'jquery-core';

  $js = <<<'JS'
( function ( $ ) {
  'use strict';

  var needle = '.wc-tabs li a, ul.tabs li a',
    fixed  = '.wc-tabs > li > a, ul.tabs > li > a';

  function et_rescope_wc_tabs_delegation() {
    var body    = $( document.body ),
      patched = false,
      events;

    if ( typeof $._data !== 'function' ) {
      // No access to jQuery's event store: drop core's tab delegation,
      // XStore drives its own tabs anyway.
      body.off( 'click', needle ).off( 'keydown', needle );
      return false;
    }

    events = $._data( document.body, 'events' ) || {};

    $.each( [ 'click', 'keydown', 'keyup' ], function ( i, type ) {
      $.each( ( events[ type ] || [] ).slice(), function ( j, handler ) {
        if ( ! handler.selector || 0 !== handler.selector.indexOf( needle ) ) {
          return;
        }
        body
          .off( type, handler.selector, handler.handler )
          .on( type, handler.selector.replace( needle, fixed ), handler.handler );
        patched = true;
      } );
    } );

    return patched;
  }

  // wc-single-product.js is loaded with defer and binds inside jQuery(ready),
  // so it is usually still unbound when this ready callback fires.
  // Retry for a short while, then give up.
  $( function () {
    var tries = 0;

    ( function attempt() {
      if ( et_rescope_wc_tabs_delegation() || ++tries > 40 ) {
        return;
      }
      window.setTimeout( attempt, 50 );
    } )();
  } );

  $( window ).on( 'load', et_rescope_wc_tabs_delegation );
} )( jQuery );
JS;

  wp_add_inline_script( $handle, $js );
}

Best regards,
Jack Richardson
The 8Theme’s Team